CRM Manager

2 days ago

Mohali, Punjab, India Cascade Buildtech Pvt Ltd Full time ₹ 4,80,000 - ₹ 6,00,000 per year

Job Title: CRM Manager – Real Estate Location: HLP Galleria, Sector 62, Mohali Salary: ₹40,000 – ₹50,000 per month Job Type: Full-time | On-site

About the Role

We are hiring a proactive and experienced CRM Manager to join our real estate team at HLP Galleria, Mohali. The ideal candidate will manage customer relationships, ensure post-sales service excellence, and coordinate across departments to deliver a seamless client experience.

Key Responsibilities

  • Manage customer communication post-booking to possession
  • Maintain and update CRM software with accurate client data
  • Coordinate with sales, accounts, legal, and site teams for documentation and handovers
  • Track payment schedules, agreements, and registration timelines
  • Handle customer queries, complaints, and escalations professionally
  • Generate MIS reports, dashboards, and client status updates
  • Organize site visits, possession events, and client meetings
  • Drive customer satisfaction and retention initiatives

Required Skills & Qualifications

  • Bachelor's or Master's degree in Business Administration or related field
  • 5+ years of experience in CRM, customer service, or client servicing (real estate preferred)
  • Proficiency in CRM tools (e.g., Salesforce, Zoho, or similar)
  • Strong communication, coordination, and problem-solving skills
  • Knowledge of real estate documentation, RERA compliance, and handover processes

Why Join Us

  • Work with a reputed real estate brand in Mohali
  • Collaborative and growth-oriented work culture
  • Competitive salary with performance-based incentives

How to Apply

Interested candidates can share their updated CV via:

Email:

WhatsApp:

CRM Executive, Customer Relationship Manager, Real Estate CRM, Client Servicing, Post Sales Executive, Real Estate Jobs Mohali, Property CRM, Customer Support Real Estate, Real Estate Documentation, RERA, CRM Jobs in Mohali, Real Estate Careers Punjab

Job Types: Full-time, Permanent

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Internet reimbursement
  • Paid sick time
  • Paid time off

Ability to commute/relocate:

  • Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • CRM: 4 years (Required)

Work Location: In person

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