CRM Executive

3 days ago

Mohali, Punjab, India One Group Developers Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Job Title: Junior CRM Executive

Location: Sector 99, Mohali, Punjab

Department: Customer Relationship Management (CRM)

Experience: 0–2 years

Qualification: Graduate (MBA preferred but not mandatory)

Employment Type: Full-Time

Job Summary:

We are seeking a motivated and customer-focused Junior CRM Executive to join our team in Mohali. The ideal candidate will be responsible for handling customer interactions, resolving queries, managing documentation, and ensuring a smooth post-sales experience.

Key Responsibilities:

  • Maintain regular communication with customers regarding bookings, payments, and project updates
  • Manage customer data, documentation, and CRM software entries
  • Handle customer queries via calls, emails, and in-person visits
  • Coordinate with internal departments (Sales, Accounts, Projects) for timely updates
  • Assist in preparing allotment letters, demand letters, and possession-related documents
  • Schedule and follow up on site visits and meetings
  • Ensure customer satisfaction and build long-term relationships
  • Maintain accurate MIS reports and customer records

Skills Required:

  • Excellent communication and interpersonal skills
  • Basic knowledge of real estate processes
  • Proficiency in MS Office (Excel, Word) and CRM tools
  • Good organizational and multitasking ability
  • Polite, patient, and customer-first attitude

Preferred Qualifications:

  • Prior experience in real estate or a customer service role
  • Fluency in English, Hindi, and Punjabi (preferred)

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • How many years of experience do you have?
  • What is your Current Salary (per month)?
  • Are you comfortable with the location - Mohali?
  • Are you immediate joiner?

Work Location: In person

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