CRM Executive
2 days ago
Role Overview
The CRM Executive is responsible for managing customer interactions, maintaining customer data, and improving customer satisfaction using CRM software.
Key Responsibilities
- Manage and update customer information in the CRM system
- Handle customer queries and follow up with leads
- Track customer interactions and maintain proper records
- Generate daily/weekly reports from CRM
- Coordinate with sales and support teams for smooth workflow
- Monitor customer activity and identify improvement areas
- Ensure data accuracy and maintain confidentiality
- Support marketing campaigns through CRM (email/SMS)
- Improve customer experience by analyzing customer behavior
Skills Required
- Good communication skills
- Basic knowledge of CRM tools (Zoho, HubSpot, Salesforce, etc.)
- Strong data management and organizational skills
- Ability to handle customer issues professionally
- Good Excel / reporting skills
- Problem-solving and multitasking abilities
Job Type: Full-time
Pay: ₹18, ₹20,000.00 per month
Work Location: In person
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