CRM Executive

2 days ago


Mohali, Punjab, India Creatif Films Full time ₹ 1,80,000 - ₹ 11,52,000 per year

Role Overview

The CRM Executive is responsible for managing customer interactions, maintaining customer data, and improving customer satisfaction using CRM software.

Key Responsibilities

  • Manage and update customer information in the CRM system
  • Handle customer queries and follow up with leads
  • Track customer interactions and maintain proper records
  • Generate daily/weekly reports from CRM
  • Coordinate with sales and support teams for smooth workflow
  • Monitor customer activity and identify improvement areas
  • Ensure data accuracy and maintain confidentiality
  • Support marketing campaigns through CRM (email/SMS)
  • Improve customer experience by analyzing customer behavior

Skills Required

  • Good communication skills
  • Basic knowledge of CRM tools (Zoho, HubSpot, Salesforce, etc.)
  • Strong data management and organizational skills
  • Ability to handle customer issues professionally
  • Good Excel / reporting skills
  • Problem-solving and multitasking abilities

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

Work Location: In person



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