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Customer Service Specialist in Korea

2 weeks ago

Remote, India Mexchr Full time
Job Title: Customer Service Specialist in Korea
Company Overview:
MEXXC is one of the fastest-growing global digital asset exchanges by trading volume and users. Our mission is to empower people around the world to achieve financial success through cryptocurrencies. We are at the forefront of the blockchain industry, driving the cryptocurrency revolution that is changing the world.
Role and Responsibilities:
  • Receive user consultations and provide prompt responses through online customer service tools
  • Identify and report user issues and streamline problem-solving processes
  • Demonstrate proficiency in English and Chinese
  • Exhibit strong business sensitivity and ability to grasp basic business principles after training
  • Monitor user experience, identify obstacles, and gather user feedback for process optimization
  • Ability to work in shifts, including long night shifts (3 shifts per day)
Candidate Qualifications:
  • Preference given to local candidates fluent in Chinese and English
  • Prior customer service experience or experience in a related industry desirable
  • Strong logical thinking skills to understand user needs
  • Passion for providing excellent customer experiences and delivering comprehensive solutions
  • Adapt communication methods and styles to different individuals
  • Effective self-management and ability to work independently in a fast-paced environment
  • Demonstrate good learning abilities and continuously improve performance
  • Familiarity with providing customer support via telephone, email, ticket, and online chat
  • Strong communication and interpersonal skills, with a positive work ethic and ability to handle pressure
Why work with us?
  • Totally remote job, offering the flexibility to work from anywhere
  • Supportive and friendly work environment
  • Competitive salary ranging from US$ based on experience
  • Night shift allowance of US$ 30 per working night