Customer Support Intern

7 days ago

Remote, India Nova Benefits Insurance Brokers Full time

**CTC: 10,000 - 15,000**

**About NovaBenefits**:
**Nova Benefits** is on a mission to provide the best in class health and wellness benefits for employees in India. We envision that a vast majority of the county's population will get better access to high-quality healthcare through their employers. We are a tech-first company and believe that technology can make this vision a reality by offering a 10x better experience and fixing the broken processes for all stakeholders - Employees, Employers, HR admins, Insurers, and Healthcare providers.
- At Nova, we're looking to create and own the employee wellness category. In a short span of 15 months, we've built an outstanding team, achieved product-market fit and become the first Insure-tech company to secure an IRDAI Insurance broking license. The difference? We see ourselves in the business of improving employee happiness instead of insurance and as such more an HR Tech company. Nova Benefits has been co-founded by Yash Gupta (IIT Delhi - Computer Science, Samsung Korea) and Saransh Garg (IIT Bombay, BCG, Accel, Y-Combinator). We are backed by top global and regional VC's such as Bessemer Venture Partners, SIG, Better Capital, Titan Capital and Multiply Ventures.

**Roles & Responsibilities**:

- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Escalate unresolved issues to the appropriate internal teams
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Helping the internal claims team in following up with the clients to complete the claims process and collecting feedback.
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Utilizing software, databases, and tools appropriately.
- Understanding and striving to meet or exceed individual metrics while providing excellent consistent customer service.

**Requirements/good to have**:

- Excellent Verbal and Written communication skills
- Insurance industry work experience will be preferred
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

**Why you should join us?**
- Opportunity to work in a fast-growing firm
- Insights on how a B2B and B2B2C business functions
- Industry knowledge and product features
- An opportunity to hone your interpersonal skills
- New challenging scenarios every day
- Opportunity to learn customer-centric values

  • Customer Support

    5 days ago

    Remote, India Asa Support Full time

    **What You’ll Be Doing**: Serve as the primary point of contact for Magic users, ensuring they receive top-notch support. Respond promptly to customer inquiries via Intercom, adhering to SLA timelines. Troubleshoot and resolve issues, providing clear, user-friendly guidance. Collaborate with the Product and Engineering teams to tackle complex issues and...

  • Customer Support Intern

    1 week ago

    Remote, India Whinta Full time

    **Company Description** Whinta is an advanced WhatsApp Business API platform designed to transform how businesses communicate with their customers. **Role Description** This is a full-time remote role for a Customer Support Intern. **Languages Known** Fluency in Spoken Hindi Language is a must. **Stipend** The fixed stipend for customer support intern...

  • Customer Support Intern

    2 weeks ago

    Remote, India Whinta Full time ₹ 50,000 - ₹ 28,00,000 per year

    Company DescriptionWhinta is an advanced WhatsApp Business API platform designed to transform how businesses communicate with their customers.Role DescriptionThis is a full-time remote role for a Customer Support Intern.Languages KnownFluency in Spoken Hindi Language is a must.StipendThe fixed stipend for customer support intern would be INR...

  • Customer Support Associate Intern

    7 days ago

    Remote, India Panache Solutions Full time

    **Position**: Customer Support Executive - Intern **Company**: Panache Solutions **Location**: Remote **Duration**: 6 months **Internship Type**: stipend (INR 5K) **About Panache Solutions** Panache Solutions is a Recruitment firm based in Hyderabad, Telangana. It is dedicated to delivering quality services and ensuring customer success. We are looking...

  • Customer Support Intern

    1 week ago

    Remote, India EarnPati Fintech Full time

    **About EarnPati**: EarnPati is a leading B2B earning platform that enables individuals to start earning without any investment, office space, or formal degree. As a subsidiary of ZAccount, serving over 5 lakh+ customers in the B2C financial sector, EarnPati is dedicated to reaching every corner of India and empowering the next billion individuals to become...

  • Customer Support Intern

    2 days ago

    Remote, India EarnPati Fintech Full time

    **About EarnPati**: EarnPati is a leading B2B earning platform that enables individuals to start earning without any investment, office space, or formal degree. As a subsidiary of ZAccount, serving over 5 lakh+ customers in the B2C financial sector, EarnPati is dedicated to reaching every corner of India and empowering the next billion individuals to become...

  • Customer Support Intern

    2 days ago

    Remote, India Devendari Full time

    **About the Role** We are looking for a dedicated and detail oriented Customer Support Intern to act as the key point of contact between patients, potential leads, and our healthcare team. This role involves empathetic communication, patient follow-ups, appointment assistance, and professional handling of all inbound queries. The intern will play a crucial...

  • Customer Support Associate Intern

    2 weeks ago

    Remote, India Panache Solutions Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job DescriptionPosition: Customer Support Executive – InternCompany: Panache SolutionsLocation: RemoteDuration: 6 monthsInternship Type: stipend (INR 5K)About Panache SolutionsPanache Solutions is a Recruitment firm based in Hyderabad, Telangana. It is dedicated to delivering quality services and ensuring customer success. We are looking for motivated and...

  • Customer Support Intern

    1 week ago

    Remote, India Devendari Full time ₹ 60,000 - ₹ 1,20,000 per year

    About the RoleWe are looking for a dedicated and detail oriented Customer Support Intern to act as the key point of contact between patients, potential leads, and our healthcare team. This role involves empathetic communication, patient follow-ups, appointment assistance, and professional handling of all inbound queries. The intern will play a crucial role...

  • Customer Support

    1 week ago

    Remote, India Quanteq Solutions Full time

    **Job description** **About us**: Quanteq Solutions is known as a renowned BPO possessing good experience in the industry by offering a quality-focused Inbound and Outbound solution, providing exceptional services and unparalleled customer satisfaction. As part of our dedication to delivering excellence, we are seeking a skilled Customer Disputes Specialist...