Customer Support Intern

1 week ago

Remote, India MentorBeep Full time

**Location**: Remote

**Compensation**: INR 21,000(Gross)

**PGDM Fee Deduction**: INR 6,600

**Professional Tax**: INR 200

**Net take home**:INR 14,200

**Post PGDM CTC**:3.5LPA+Benefits (Confirmation will be depending on performance & need)

Enrollment in the PGDM program is mandatory and non-negotiable. The fee is deducted monthly from your salary (₹6,666/month) in a convenient EMI structure for 12 months.

handled with professionalism and empathy. Your role will be a blend of customer support and

experience.

**About Company / Benefits**
- Health Insurance of 4 lakhs sum insured, Covers self + children + spouse. Unlimited free
- Tele doctor consultations with 15 different specialities for you and your family members

including Mental Health.
- Learning & development budget ( Up to Rs. 21,000/-)
- Work from anywhere effortlessly with our remote setup perk: Rs. 10,000. Decide how

you want to use this. Yours to keep.
- Work from anywhere - no location preferred. We have people working from 85 different

cities in the country. Truly India. You can even work from a beach, hill or just a city.
- Earn EngageWith points for recognitions from team members, and special events like

anniversaries and birthdays, which can be redeemed for various rewards and

recognitions.

**Responsibilities**:
clearly if additional information is required.

ensure they understand the requirements.

overall experience.
- Create and maintain support documentation to streamline common and recurring

questions.

and informing internal teams of any escalated issues.
- Handle level 1 escalations that require a solid understanding of our documentation and

**What We're Looking For**:
**High Agency**:You take initiative, make decisions, and tackle challenges proactively.

**Communication Champion**:You communicate with clarity, professionalism, and empathy.

**Detail Detective**: You have a keen eye for detail and excel at solving problems.

**Tech Savvy**:You are comfortable with Google Sheets and eager to learn new software tools.

**Team Player**: You collaborate enthusiastically and are always eager to learn and grow.

**Requirements**:

- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.

**Please Note**:

- This is a full time internship opportunity so expect to work for 9 hours including 1 hour

of break and you should be available for a minimum duration of 9 months.

**Shift Structure**:

- **6-Day Workweek**: This is a fast-paced, full-time internship where you’ll work six days a

week Monday - Saturday.

**-Night Shifts & Weekends**:While not a regular requirement, there may be times when

you'll need to work night shifts or Sundays. When that happens, you'll be compensated

for your extra efforts.
- **Overtime (OT)**:If you’re required to work on Sundays or night shifts, you’ll receive

overtime pay as per company policy. Your time and hard work will be recognized and

rewarded
- **Work Hours**:You’ll be working 9 hours a day, with a 1-hour break to recharge. It’s all

about balancing productivity with well-being.

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹14,200.00 per month

**Benefits**:

- Health insurance

Shift:

- Day shift

Work Days:

- Monday to Friday

Work Location: Remote

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