Customer Support Intern

4 days ago

Remote, India Dadisha Private Limited Full time

**Customer Support Admin**

**Primary Responsibilities**:

- Customer Assistance: Address inquiries, complaints, and support requests professionally.
- Technical Support: Provide troubleshooting and problem-solving assistance to customers.
- CRM Management: Maintain accurate records of customer interactions using CRM tools.
- Feedback Collection: Gather customer feedback to improve service quality.
- Policy & Process Implementation: Ensure adherence to company policies and customer service standards.
- Escalation Handling: Identify critical issues and escalate them to the appropriate department.
- Training & Knowledge Sharing: Educate customers on product usage and best practices.
- Service Quality Monitoring: Track customer satisfaction and suggest improvements.
- Performance Reporting: Generate reports on customer support metrics and trends.

**Skills**

Soft Skills:

- Empathy & Patience - Understanding customer concerns and responding calmly and professionally.
- Active Listening - Paying attention to customer needs and ensuring their issues are fully understood.
- Conflict Resolution - Managing difficult situations, de-escalating conflicts, and finding mutually beneficial solutions.
- Multi-tasking - Handling multiple customer queries and tasks simultaneously.
- Persuasive Communication - Effectively communicating solutions to customers and influencing them positively.
- Hard Skills (Technical & Industry-Specific Skills)
- CRM Software Proficiency - Using tools like Salesforce, Zendesk, or HubSpot to manage customer interactions.
- Data Entry & Reporting - Maintaining accurate records and generating reports for analysis.
- Helpdesk Operations - Understanding ticketing systems, troubleshooting, and managing workflows efficiently.

**Qualifications**:

- Education - A degree in Business, Communications, or a related field.
- Certifications - Industry-standard certifications such as:

- CCSP (Certified Customer Service Professional) - Validates customer service expertise.
- ITIL (Information Technology Infrastructure Library) - Essential for those handling technical support, focusing on service management best practices.

**Job Types**: Full-time, Internship
Contract length: 3 months

Pay: ₹1,000.00 - ₹2,000.00 per month

Schedule:

- Day shift

Work Location: Remote

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