Customer Support Executive

1 week ago

Remote, India Improx technology Inc Full time ₹ 3,72,764 per year

Job Summary:

We are hiring a skilled Customer Support & Appointment Setting Executive for the USA region. The ideal candidate must have at least 1 year of experience in international customer support, specifically handling clients from North America. Strong communication skills, international telecalling experience, and a customer-first attitude are essential.

Key Responsibilities:

  • Handle inbound and outbound customer support calls and emails for US clients
  • Schedule appointments and follow-ups with prospective leads
  • Resolve customer queries promptly and professionally
  • Maintain accurate call logs and appointment records using CRM tools
  • Achieve daily and weekly call and appointment-setting targets
  • Work closely with internal teams to ensure seamless service delivery

Required Experience and Skills:

  • Minimum 1 year of customer support experience in the North American market
  • Must have international telecalling or voice process experience
  • Excellent English communication skills (verbal and written)
  • Strong interpersonal skills and a confident phone presence
  • Experience using CRMs and productivity tools like MS Office
  • Ability to work night shifts aligned with USA time zones

Benefits:

  • Remote work opportunity (temporarily)
  • Opportunity to grow in an international process
  • Performance-based incentives
  • Friendly and supportive work environment

Shift Timing:

Night Shift – USA Region (EST/PST Time Zone)

Work Location:

Remote (Work from Office – Pune in the future)

Apply now if you meet the above requirements and are ready to join a fast-paced international team

Job Types: Full-time, Permanent

Pay: ₹10, ₹30,062.07 per month

Benefits:

  • Paid time off
  • Work from home

Application Question(s):

  • Are you available to join immediately?

Work Location: Remote

Application Deadline: 15/05/2025

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