Customer Support Associate

2 weeks ago


Remote, India xyz Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job Description – Customer Support Intern

Position: Customer Support Intern

Location: Remote

Duration: 3 Months (extendable based on performance)

Stipend: ₹10,000 – ₹15,000 per month

About the Role:

We are looking for a proactive and enthusiastic Customer Support Intern to join our team.

The intern will be responsible for assisting the support function in managing user queries,

providing timely resolutions, and ensuring a seamless user experience. This role offers an

opportunity to learn about customer success operations in a fast-paced environment.

Key Responsibilities:

● Respond to customer queries via chat, email, and calls in a professional manner.

● Provide accurate information and solutions to users regarding product features,

issues, and processes.

● Escalate unresolved issues to senior team members while ensuring proper follow-up.

● Maintain records of customer interactions and feedback for continuous improvement.

● Assist in monitoring query trends and suggesting improvements in FAQs or support

processes.

● Collaborate with the quality and product teams to highlight common issues faced by

users.

Requirements:

● Currently pursuing or recently completed graduation (any stream).

● Strong communication skills in Hindi and English (both verbal and written).

● Basic knowledge of Google Sheets.

● Problem-solving attitude with patience and empathy while handling queries.

● Ability to work in a team and adapt to a dynamic work environment.

What You'll Gain:

● Hands-on experience in customer support and user engagement.

● Exposure to live query handling and issue resolution processes.

● Opportunity to learn customer success tools and communication best practices.

● Potential for a full-time opportunity based on performance.

Job Type: Contractual / Temporary

Contract length: 3 months

Pay: ₹10, ₹15,000.00 per month

Work Location: Remote



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