Customer Support Intern

5 days ago

Remote, India Macronus Infotech LLP Full time ₹ 96,000 - ₹ 1,44,000 per year

We are a product-first company building a fast-growing B2B SaaS platform in the sales and automation space. Our product is already being used by global customers, and we are now expanding our support function to offer a world-class user experience.

We are looking for a Customer Support Intern who can assist users, resolve queries, and become the communication bridge between users and the product team. This role is perfect for someone who wants to learn SaaS, customer success, and product workflows closely.

Key Responsibilities

Respond to customer queries via live chat, email, and support desk

Troubleshoot user issues and provide step-by-step guidance

Create help docs, FAQs, canned responses and knowledge base material

Assist users during onboarding, setup, and feature walkthroughs

Collect user feedback & bugs and share with product team

Maintain high customer satisfaction score and response time SLAs

Work with internal teams to understand product deeply

Report recurring issues and suggest improvements

You're a Good Fit If You…

  • Have strong written English communication skills
  • Are patient, empathetic, and good at understanding customer needs
  • Love solving problems and explaining things clearly
  • Can learn SaaS tools quickly and troubleshoot logically
  • Are comfortable working in a fast-moving startup environment
  • Can work full-time (40 hrs/week) with consistency
  • Have basic tech understanding (bonus if familiar with SaaS, CRM, or helpdesk tools)

Bonus Skills (Not Mandatory)

  • Experience using Intercom, Zendesk, Crisp, HelpScout, etc.
  • Understanding of LinkedIn, email outreach tools, automation software
  • Ability to record mini Loom-style product walkthrough videos
  • Prior internship in support / customer success / sales enablement

What You'll Learn

  • How SaaS support works behind the scenes
  • Direct exposure to real users, issues, and product flows
  • How customer feedback shapes product roadmap
  • Support messaging, documentation, user onboarding
  • Chance to grow into Customer Success, Product Analyst, or Sales role

Internship Duration

3–6 months (with option to convert into full-time Customer Success role)

Job Type: Internship

Contract length: 6 months

Pay: ₹8, ₹12,000.00 per month

Benefits:

  • Flexible schedule
  • Work from home

Work Location: Remote

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