Customer Support Associate

7 days ago

Remote, India Nova Benefits Insurance Brokers Full time

**CTC: 3.5 -4 LPA**:
**Location - Remote**:
**About NovaBenefits**:
**Nova Benefits** is on a mission to provide the best in class health and wellness benefits for employees in India. We envision that a vast majority of the county's population will get better access to high-quality healthcare through their employers. We are a tech-first company and believe that technology can make this vision a reality by offering a 10x better experience and fixing the broken processes for all stakeholders - Employees, Employers, HR admins, Insurers, and Healthcare providers.
- At Nova, we're looking to create and own the employee wellness category. In a short span of 15 months, we've built an outstanding team, achieved product-market fit and become the first Insure-tech company to secure an IRDAI Insurance broking license. The difference? We see ourselves in the business of improving employee happiness instead of insurance and as such more an HR Tech company. Nova Benefits has been co-founded by Yash Gupta (IIT Delhi - Computer Science, Samsung Korea) and Saransh Garg (IIT Bombay, BCG, Accel, Y-Combinator). We are backed by top global and regional VC's such as Bessemer Venture Partners, SIG, Better Capital, Titan Capital and Multiply Ventures.

**Roles & Responsibilities**:

- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Escalate unresolved issues to the appropriate internal teams
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information, and handling angry clients, as needed.
- Helping the clients with insurance claim process information and queries
- Helping the internal claims team in following up with the clients to complete the claims process
- Utilizing software, databases, and tools appropriately.
- Understanding and striving to meet or exceed individual metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.

**Job Requirement**

**What are we looking for ?**:

- 0-3 years customer facing experience
- Excellent Verbal and Written communication skills
- Insurance industry work experience will be preferred
- Willing to work in rotational shift

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