Customer Support Associate

2 weeks ago

Remote, India Nova Benefits Insurance Brokers Full time

**CTC: 3.5 -4 LPA**:
**Location - Remote**:
**About NovaBenefits**:
**Nova Benefits** is on a mission to provide the best in class health and wellness benefits for employees in India. We envision that a vast majority of the county's population will get better access to high-quality healthcare through their employers. We are a tech-first company and believe that technology can make this vision a reality by offering a 10x better experience and fixing the broken processes for all stakeholders - Employees, Employers, HR admins, Insurers, and Healthcare providers.
- At Nova, we're looking to create and own the employee wellness category. In a short span of 15 months, we've built an outstanding team, achieved product-market fit and become the first Insure-tech company to secure an IRDAI Insurance broking license. The difference? We see ourselves in the business of improving employee happiness instead of insurance and as such more an HR Tech company. Nova Benefits has been co-founded by Yash Gupta (IIT Delhi - Computer Science, Samsung Korea) and Saransh Garg (IIT Bombay, BCG, Accel, Y-Combinator). We are backed by top global and regional VC's such as Bessemer Venture Partners, SIG, Better Capital, Titan Capital and Multiply Ventures.

**Roles & Responsibilities**:

- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Escalate unresolved issues to the appropriate internal teams
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information, and handling angry clients, as needed.
- Helping the clients with insurance claim process information and queries
- Helping the internal claims team in following up with the clients to complete the claims process
- Utilizing software, databases, and tools appropriately.
- Understanding and striving to meet or exceed individual metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.

**Job Requirement**

**What are we looking for ?**:

- 0-3 years customer facing experience
- Excellent Verbal and Written communication skills
- Insurance industry work experience will be preferred
- Willing to work in rotational shift

  • Customer Support

    1 week ago

    Remote, India Asa Support Full time

    **What You’ll Be Doing**: Serve as the primary point of contact for Magic users, ensuring they receive top-notch support. Respond promptly to customer inquiries via Intercom, adhering to SLA timelines. Troubleshoot and resolve issues, providing clear, user-friendly guidance. Collaborate with the Product and Engineering teams to tackle complex issues and...

  • Customer Support Associate

    7 days ago

    Remote, India OpenPrise Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Support AssociateLocation: HyderabadTimings: 10.30 PM to 6.30 AM(IST)Experience: 1-2 yearsThe Customer Support Associate is a hands-on, technical part of the Customer Support team for a junior or entry-level candidate.You'll work closely with the Customer Success Managers to drive resolution of all support issues and ensure customer satisfaction....

  • Customer Support Associate

    7 days ago

    Remote, India FUTURE TECH DESIGN Full time

    We are looking for a **Customer Support Associate** to ensure excellent service delivery and customer satisfaction. **(Freshers are Welcome!)** **Location**: Work from Home **Education**:Graduate (any stream) **Responsibilities**: Handle customer queries via calls with confidence & professionalism. Assist and resolve customer queries...

  • Customer Support Associate

    2 days ago

    Remote, India Openprise Full time

    Customer Support Associate Location: Hyderabad Timings: 10.30 PM to 6.30 AM(IST) Experience: 1-2 years You’ll work closely with the Customer Success Managers to drive resolution of all support issues and ensure customer satisfaction. You’ll learn the Openprise platform and advance your customer-facing and technical skills. This is an opportunity to...

  • Customer Support Associate Intern

    2 weeks ago

    Remote, India Panache Solutions Full time

    **Position**: Customer Support Executive - Intern **Company**: Panache Solutions **Location**: Remote **Duration**: 6 months **Internship Type**: stipend (INR 5K) **About Panache Solutions** Panache Solutions is a Recruitment firm based in Hyderabad, Telangana. It is dedicated to delivering quality services and ensuring customer success. We are looking...

  • Customer Support Associate

    3 days ago

    Remote, India INNOVFIX PRIVATE LIMITED Full time ₹ 1,32,20,000 - ₹ 38,40,00,000 per year

    Job Description – Female Malayalam Customer Support ExecutivePosition: Customer Support ExecutiveLocation: RemoteEmployment Type: Full-timeAbout the RoleWe are seeking a female Malayalam-speaking Customer Support Executive who is fluent in both Malayalam and English. The candidate will be responsible for handling customer queries, resolving issues, and...

  • Customer Support Associate

    1 day ago

    Remote, India xyz Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Description – Customer Support InternPosition: Customer Support InternLocation: RemoteDuration: 3 Months (extendable based on performance)Stipend: ₹10,000 – ₹15,000 per monthAbout the Role:We are looking for a proactive and enthusiastic Customer Support Intern to join our team.The intern will be responsible for assisting the support function in...

  • Customer Support Associate

    2 weeks ago

    Remote, India Unified Mentor Pvt. Ltd. Full time

    **Job Title**: Customer Support Executive **Location**: Remote **Stipend**: ₹7,000 + Incentives **Probation Period**: 2 months **About Unified Mentor** Unified Mentor is dedicated to delivering high-quality educational programs that empower individuals to advance their careers. As a Customer Support Executive, you’ll play an essential role in ensuring...

  • Customer Support Associate

    2 weeks ago

    Remote, India Nivoda Full time

    Salary range: R245,000 - R357,000 per annum_ Nivoda is looking for a SA based, enthusiastic and customer centric Customer Support Associate. Do you have the experience, drive, energy, and passion for delivering world-class customer service? We want to meet you! **About Nivoda** Nivoda is an extremely fast-growing B2B marketplace changing how the global...

  • Customer Support Associate

    7 days ago

    Remote, India MyfitSoul Technologies Private Limited Full time

    Customer support MFS Solutions is a renowned company specializing in business process outsourcing (BPO). Our BPO services are designed to help businesses streamline their operations, reduce costs, and enhance overall efficiency. We take a client-centric approach, engaging closely with our clients to fully comprehend their unique requirements. This enables...