Customer Support Specialist

1 week ago

Remote, India Shrinath Services Full time

We are looking for a highly skilled and experienced Customer Support Specialist to join our team at Shrinath Services. The ideal candidate will have excellent communication skills and the ability to provide top-notch support to our customers.

Roles and Responsibility

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Resolve customer complaints and issues efficiently, ensuring high levels of customer satisfaction.
  • Provide product information and solutions to customers, addressing their concerns and promoting sales.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
  • Maintain accurate records of customer interactions using CRM software.
  • Continuously update knowledge of products and services to effectively support customers.

Job Requirements

  • Excellent communication and interpersonal skills are required to build strong relationships with customers.
  • Strong problem-solving skills are necessary to analyze problems and develop effective solutions.
  • Ability to work in a fast-paced environment, handling multiple tasks simultaneously while maintaining attention to detail.
  • Proficiency in using CRM software and other support tools is essential.
  • Strong analytical skills are needed to identify trends and areas for improvement in customer support processes.
  • Experience working in a customer-facing role, preferably in a similar industry, is preferred.

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