Cluster Reservation Associate_HIEX Gurugram Sector 50

2 weeks ago

India IHG Full time ₹ 30,000 - ₹ 73,000 per year
Description
Your Day-to-DayManaging Guest Reservations & Inquiries
  • Handle reservations via phone, email, and online platforms.
  • Provide accurate details on room categories, availability, rates, and promotions.
  • Assist with modifications, cancellations, and special requests.
  • Upsell packages and promote IHG One Rewards enrolments.
  • Manage waitlists to optimize room allocation.
Coordination with FO & Revenue Teams
  • Ensure reservation details are updated in the system.
  • Coordinate with Front Office to fulfil guest requests.
  • Support Revenue Team by monitoring occupancies and adjusting reservations as needed.
Ensuring Accuracy & Guest Satisfaction
  • Verify booking details, payment methods, and guest preferences.
  • Manage changes, extensions, early departures, and no-shows per policy.
  • Address guest queries professionally and encourage repeat business.
Teamwork & Communication
  • Promote the Holiday Inn Express One Team Approach.
  • Support supervisors with workforce planning.
  • Help achieve departmental targets and KPIs.
Guest Experience Standards
  • Respond to guest inquiries as per brand standards.
  • Handle complaints or escalate appropriately.
  • Manage VIP and repeat guest preferences.
Responsible Business Practices
  • Follow OH&S policies for a safe workplace.
  • Understand hotel safety, emergency & first-aid procedures.
  • Support corporate responsibility initiatives.
What We Need from You
  • Diploma / Vocational Certificate in Hotel Management or Business Administration.
  • 0–1 year experience in Reservations / Front Office; industrial training accepted.
  • Strong communication skills and a guest-centric mindset.
  • Detail-oriented with good coordination skills.
How You Deliver This

You embody IHG's promise of True Hospitality, demonstrated through:

True Attitude – Caring & genuine service.

True Confidence – Expertise that builds guest trust.

True Listening – Understanding guest needs.

True Responsiveness – Delivering timely, thoughtful help.

About IHG – Holiday Inn Express

At Holiday Inn Express, we're all about travel that's simple and smart.
Easy check-in. Comfy rooms. Great sleep. Everything our guests need, nothing they don't.

IHG Hotels & Resorts is one of the world's leading hotel companies, with brands loved globally—and a strong culture built on True Hospitality for Good.

Benefits We Offer 

We reward your hard work with competitive benefits:

  • Duty Meals
  • 8 Week Offs Per Month
  • IHG Room Rates & F&B Discounts – Worldwide
  • Medical Insurance (Including Family)
  • IHG University – Global Learning & Training Access
  • Career Growth Across IHG Portfolio Hotels
  • Supportive, Inclusive & People-First Work Culture

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