Head Learning And Development
4 days ago
Role & responsibilities :
About the Role We are looking for a dynamic Head of Learning & Development to lead and shape our learning culture across multiple locations. The role is pivotal in building the capabilities of our frontline teams, leaders, and future talentensuring we deliver consistent customer experiences and operational excellence.
Key Responsibilities
- Strategy & Design: Develop and implement holistic learning strategies aligned with our brand, culture, and business goals.
• Capability Building: Drive structured training programs for outlet teams, shift leaders, and leadership positions.
- Innovation in Learning: Create scalable and engaging learning journeys using digital platforms, gamification, and blended learning approaches.
• Collaboration: Partner with Operations, HR, and Leadership teams to identify skill gaps and build impactful interventions.
• Culture of Learning: Promote continuous learning from onboarding through leadership development, nurturing future-ready talent.
- Measurement & Impact: Define success metrics, track training effectiveness, and ensure tangible improvements in store performance and employee engagement.
Preferred candidate profile :
Proven experience (10+ years) in leading L&D functions, preferably in QSR, Coffee, or Hospitality industries.
• Strong track record of managing multi-location training programs.
• Deep understanding of the QSR pace and operational dynamics.
• Ability to mentor teams, champion processes, and introduce innovative learning solutions.
• Excellent communication and stakeholder management skills.
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