Customer Sales Representative

2 weeks ago


Noida, Uttar Pradesh, India Digitech Squad Full time ₹ 4,00,000 - ₹ 6,00,000 per year

DIGITECH SQUAD PVT LTD

Job Title: Customer Support Representative

Job Type: Full-Time

Experience: 0 - 4 Years

Shift Timing: 09 PM to 06 AM (US Shift)

Location: Quantum building,C-03 , Sector 03 - Noida 201301

Roles & Responsibilities:

  • Handle inbound and outbound customer queries via phone, email, and chat.
  • Provide excellent customer service by resolving issues efficiently and professionally.
  • Assist customers with product/service inquiries, troubleshooting, and account-related

    concerns.
  • Maintain a high level of product knowledge to offer accurate information.
  • Document customer interactions and escalate complex issues to the appropriate team.
  • Ensure timely follow-ups and maintain service level agreements (SLAs).
  • Collaborate with internal teams to improve customer satisfaction and resolve

    complaints.

Key Skills:

  • Strong communication skills (verbal & written).
  • Problem-solving and active listening abilities.
  • Ability to work in a fast-paced environment.
  • Familiarity with CRM tools and customer service software is a plus.
  • Patience and empathy in handling customer concerns.
  • Multitasking and time management skills.

Interested candidates can visit our office around 4:00 pm onwards #freshers with excellent communication skill are also welcomed #immediatehiring #immediate joiners



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