Customer Sales Representative
1 week ago
DIGITECH SQUAD PVT LTD
Job Title: Customer Support Representative
Job Type: Full-Time
Experience: 0 - 4 Years
Shift Timing: 09 PM to 06 AM (US Shift)
Location: Quantum building,C-03 , Sector 03 - Noida 201301
Roles & Responsibilities:
- Handle inbound and outbound customer queries via phone, email, and chat.
- Provide excellent customer service by resolving issues efficiently and professionally.
- Assist customers with product/service inquiries, troubleshooting, and account-related
concerns. - Maintain a high level of product knowledge to offer accurate information.
- Document customer interactions and escalate complex issues to the appropriate team.
- Ensure timely follow-ups and maintain service level agreements (SLAs).
- Collaborate with internal teams to improve customer satisfaction and resolve
complaints.
Key Skills:
- Strong communication skills (verbal & written).
- Problem-solving and active listening abilities.
- Ability to work in a fast-paced environment.
- Familiarity with CRM tools and customer service software is a plus.
- Patience and empathy in handling customer concerns.
- Multitasking and time management skills.
Interested candidates can visit our office around 4:00 pm onwards #freshers with excellent communication skill are also welcomed #immediatehiring #immediate joiners
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