Senior Service Desk Analyst

13 hours ago

Bangalore IN Mann And Hummel Filter Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Engineer - Helpdesk

Role Summary

Provide 1st-level IT support to internal users with a special focus on Spanish and English-speaking regions. Handle hardware and software issues remotely or in person, ensuring prompt and courteous service aligned with MANN+HUMMEL IT standards.

Main Tasks

  • Provide 1st-level IT support to users via phone, remote tools, or onsite assistance.

  • Troubleshoot standard hardware and software issues (aim for resolution within 15 minutes).

  • Install operating systems and software using deployment tools.

  • Perform Windows patching and software updates regularly.

  • Monitor essential IT systems such as servers and backups.

  • Maintain user profiles, roles, accounts, and email configurations.

  • Collaborate closely with Local and Central IT teams.

  • Deliver support in both Spanish and English.

  • Complete other support tasks assigned by the supervisor.

Your Profile

  • Fluency in Spanish and English (spoken and written) is mandatory.

  • Minimum secondary school education with a final exam.

  • Hands-on experience with MS Windows OS, Microsoft Office, and IT system administration.

  • Proficient in remote troubleshooting and ticketing tools.

  • Strong communication, interpersonal, and problem-solving skills.

  • ITIL Foundation certification is preferred.

  • Willingness to participate in initial and ongoing training.

Experience LevelEntry Level

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