Help Desk Analyst
5 days ago
Job Title: Help Desk Analyst Department: Managed Services Position Type: Full Time Location: India Remote Company Overview: ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO. At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities. Specifically, the Help Desk Analyst will : Provide technical assistance to users via phone, email, chat, or ticketing system as first response. Supervise monitoring tools Diagnose and resolve incidents, requests or inquiries. Escalate unresolved incidents to higher support levels following escalation protocols. Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…). Track and follow up on open tickets until resolution and closure Maintain accurate documentation of incidents, troubleshooting steps, and known errors. Contribute to the knowledge base and standard operating procedures. Identify recurring issues and propose preventive solutions. Ensure SLA compliance and high-quality service delivery. Participate in continuous improvement initiatives and IT service optimization projects Qualifications: Excellent communication and customer service skills Strong problem-solving and analytical thinking. Ability to work under pressure and manage multiple tasks. Teamwork and collaboration with other support levels. High attention to detail and documentation accuracy. Willingness to learn and grow in IT infrastructure and service management. Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field. Ticketing tool - Jira Service desk knowledge will be a plus Expertise 2-3 years ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
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L1 Help Desk Analyst
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L1 Help Desk Analyst
5 days ago
Bangalore, Karnataka, India Kyndryl Full timeWho We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Have you been...
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3 weeks ago
Bangalore, Karnataka, India Arrow Electronics Full timePosition Service Desk Analyst III IT Service Desk Analyst III Service Desk Analysts are on the frontline of customer support They are focused on helping to resolve functional and technical issues end users encounter or connecting those users with more intensive IT support when needed Work efficiently with Tier II teams on required support needed from them to...
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3 weeks ago
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bangalore, India Check Point Software Full timeTitle - Helpdesk Administrator Job DescriptionCheck Point is seeking a self-motivated, adaptable, and quick-learning Application Help Desk Administrator to provide internal front-facing support for the company employees and related IT services.You will be responsible for coordinating and communicating with employees worldwide to ensure expedient resolutions...
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[15h Left] It Service Desk Analyst I
3 weeks ago
Bangalore, Karnataka, India Arrow Electronics Full timePosition IT Service Desk Analyst I IT Service Desk Analyst I Service Desk Analysts are on the frontline of customer support They are focused on helping to resolve functional and technical issues end users encounter or connecting those users with more intensive IT support when needed Work efficiently with Tier II teams on required support needed from them to...
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2 weeks ago
IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Arrow Electronics Full time US$ 54,000 - US$ 72,000 per yearPosition:IT Service Desk Analyst IJob Description:IT Service Desk Analyst IHelp Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.What You'll Be DoingA Tier 1 Help Desk Analyst typically takes the initial...
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Help Desk Administrator
5 days ago
Bangalore, India Check Point Software Full timeTitle - Helpdesk Administrator Job Description Check Point is seeking a self-motivated, adaptable, and quick-learning Application Help Desk Administrator to provide internal front-facing support for the company employees and related IT services. You will be responsible for coordinating and communicating with employees worldwide to ensure expedient...
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Urgent: Help Desk Executive
3 weeks ago
Bangalore, Karnataka, India GoIntegra facility management Full timeWe are looking for a friendly organized and proactive Help Desk Executive to manage client interactions handle front office operations and ensure a high level of customer satisfaction The role involves coordinating with different departments to address resident needs and maintaining smooth daily operations Requirements Bachelor s degree or equivalent...
