Technical Support Engineer

7 days ago

Malad Mumbai Maharashtra, India Violet Infosystems Private Limited Full time ₹ 42,000 - ₹ 10,00,000 per year

Open Position: Technical Support Engineer

Location: Malad (West), Mumbai

Experience: 2 Years to 9 Years

Qualification: Graduate

Only Mumbai Suburban-based location (Dahisar to Dadar) candidates apply for the Position.

We are working 6 days, i.e., from Monday to Saturday

Job Description:-

  • Research and identify solutions to users' concerns/issues regarding software applications.
  • Diagnose and troubleshoot product-related issues, including account set-up.
  • Ask customers targeted questions to understand the root of the problem quickly.
  • Track Application issues through the resolution, within agreed time limits.
  • Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue.
  • Proper and timely escalation of unresolved issues to appropriate internal teams.
  • Provide prompt and accurate resolution feedback to customers' concerns.
  • Proactively raising the concerns/gaps identified.
  • Refer to internal databases or external resources to provide accurate technical solutions.
  • Ensure all issues are properly logged.
  • Keep all required stakeholders updated on the status of priority issues raised.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their applications are fully functional after troubleshooting.
  • Identify the area where training is required for customers/teams internally.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.
  • Build and maintain cordial relationships with clients.

Requirements:-

  • Good Communication
  • Email Etiquette​
  • Technical Skills
  • Ticketing Tools
  • SQL Database Queries
  • Advanced Excel
  • Implementation Support
  • Software Help Desk
  • Help Desk Support
  • Remote Support
  • Implementation Manager

Job Types: Full-time, Permanent

Pay: ₹420, ₹1,000,000.00 per year

Benefits:

  • Provident Fund

Work Location: In person

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