Technical Support Engineer

3 days ago

Mumbai, India AVI-SPL Full time

Job Summary:The AVI-SPL Onsite Technical Support Engineer role will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. The Technical Support engineer role is to provide technical leadership within the team. They provide a level of technical expertise and support the team leader role in the training of the technicians and shift management responsibilities.Key Responsibilities- Responsible for level 1 remote support of multimedia estate.- Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components.- Responsible for job site documentation as needed.- Firmware– upload and download capability.- Escalate all incidents to the onsite maintenance teams where required.- Perform onboarding of technology hardware.- Perform remote troubleshooting for customer offices globally.- Perform remote checkouts and RFB tests following system updates.- Work with other internal teams to co-ordinate RFB checks following updates to infrastructure.- Manage and execute firmware and software upgrades of Multimedia equipment.- Work with support departments and Supplier

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