Technical Support Engineer
21 hours ago
Job Summary:
The AVI-SPL Onsite Technical Support Engineer role will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. The Technical Support engineer role is to provide technical leadership within the team. They provide a level of technical expertise and support the team leader role in the training of the technicians and shift management responsibilities.
Key Responsibilities
- Responsible for level 1 remote support of multimedia estate.
- Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components.
- Responsible for job site documentation as needed.
- Firmware– upload and download capability.
- Escalate all incidents to the onsite maintenance teams where required.
- Perform onboarding of technology hardware.
- Perform remote troubleshooting for customer offices globally.
- Perform remote checkouts and RFB tests following system updates.
- Work with other internal teams to co-ordinate RFB checks following updates to infrastructure.
- Manage and execute firmware and software upgrades of Multimedia equipment.
- Work with support departments and Supplier
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