Technical Support Engineer

3 days ago

Mumbai, India AVI-SPL Full time

Job Summary: The AVI-SPL Onsite Technical Support Engineer role will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. The Technical Support engineer role is to provide technical leadership within the team. They provide a level of technical expertise and support the team leader role in the training of the technicians and shift management responsibilities. Key Responsibilities Responsible for level 1 remote support of multimedia estate. Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components. Responsible for job site documentation as needed. Firmware– upload and download capability. Escalate all incidents to the onsite maintenance teams where required. Perform onboarding of technology hardware. Perform remote troubleshooting for customer offices globally. Perform remote checkouts and RFB tests following system updates. Work with other internal teams to co-ordinate RFB checks following updates to infrastructure. Manage and execute firmware and software upgrades of Multimedia equipment. Work with support departments and Supplier

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