Customer Success Associate

2 weeks ago

Prahlad Nagar Ahmedabad, India Madshades Technologies Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About TheElefant

At TheElefant, we believe play isn't just fun — it's powerful. Through our Toy Library and Play Arena, we help parents give their children a world of imagination, creativity, and real-world learning — away from screens. Our goal is to make every family's experience with TheElefant joyful, effortless, and memorable.

Role Overview

We're looking for a Customer Success Executive who loves interacting with parents, understands their needs, and ensures every experience with TheElefant feels warm, smooth, and valuable. You'll be the go-to person for members — helping them with subscriptions, toy exchanges, feedback, and ensuring their kids' playtime never runs out of fun

Key Responsibilities

  • Welcome and onboard new parents to TheElefant Toy Library
  • Understand customer needs and suggest the best toy plans or membership options.
  • Ensure timely coordination for toy deliveries, returns, and renewals.
  • Handle customer queries, feedback, and concerns with empathy and clarity.
  • Maintain accurate member records and updates in our system.
  • Coordinate with the operations and play arena teams to ensure smooth service.
  • Proactively engage with members to boost satisfaction and retention.

Who You Are

  • You genuinely enjoy talking to people — especially parents and kids
  • You're organized, dependable, and detail-oriented.
  • You handle queries with patience and professionalism.
  • You take ownership — if there's a problem, you find a solution.

Requirements

  • 1–3 years of experience in customer service, client relations, or front-desk roles.
  • Excellent communication skills in English and Hindi (Marathi is a plus).
  • Comfortable using WhatsApp, Excel, and basic CRM tools.

Why Join Us

  • Be part of a growing brand that's redefining play and learning.
  • Work in a cheerful, child-friendly environment.
  • Opportunity to grow with a young, creative team that values initiative and empathy.

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