Customer Success Associate

7 hours ago

Ahmedabad, India Mantras2Success consultants Full time

Opening: 2 Nos. Job ID: 60171 Employment Type: Full Time Reference: Work Experience: 1.0 Year(s) To 3.0 Year(s) CTC Salary: 1.80 LPA TO 3.00 LPA Function: ITES / BPO / KPO / Customer Service / Operations Industry: Logistic/Freight/Courier Qualification: Any - Any Graduation **Location**: - Ahmedabad **- Conducting research to identify potential customers or clients for the company's services. - Building and maintaining relationships with customers to ensure their satisfaction with the company's services. - Responding to customer inquiries and concerns in a timely and professional manner. - Collaborating with other departments, such as operations, and logistics, to ensure that customer needs are met. - Identifying opportunities to improve the customer experience and making recommendations for process improvements. - Maintaining accurate and detailed records of customer interactions and feedback. - Developing and implementing customer retention strategies to ensure that customers continue to use the company's services. - Developing and maintaining a database of potential customers and tracking the progress of each lead. - Monitoring customer satisfaction levels and taking action to address any issues or concerns. - Collaborating with sales teams to identify opportunities for upselling or cross-selling additional services to customers. **Requirements**: - Any graduation - Should be proficient in basic computer skills, such as data entry and the use of customer relationship management (CRM) software. - A minimum of 1 year is a must. **Key Skills**: - "customer Sucess" - "customer Relationship Management" - "customer Service" **Company Profile**: The company is a tech-enabled on-demand logistics platform (Truck & Part load/Parcel), which connects the transporters, truck drivers, truck owners, dealers, transporters, and Manufacturers for flexible ceramic goods deliveries.

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