Sr Customer Service

2 weeks ago

Mumbai, Maharashtra, India Tata Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company
Tata Communications Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

  • The role is responsible for leading one or more stages during the offnet access delivery cycle i.e., identifying partners, access feasibility, delivery, account settlement, supplier management and service experience improvement. The objective is to ensure timely successful offnet quoting and delivery at optimal costs. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results.

Responsibilities

  • Identify national and regional level access suppliers/partners and competition in the region to deliver last mile delivery.
  • Lead discussions and first level negotiations with potential access suppliers/partners on contractual capabilities
  • Maintain strong relationship with access suppliers to improve the efficiency & cost of delivery.
  • Look at avenues for increasing business with key vendors through new portfolios and new order types.
  • Finalizing and renewing of vendors contracts for maintenance and installation of network components for optimal levels of operation.
  • Conduct quarterly/monthly reviews with key suppliers around overall performance experience from pre-sales feasibility and cost effectiveness, delivery to post-sales support.
  • Lead cost optimization initiatives
  • Plan and provide inputs to team for jeopardy & contingency management to be able to deliver as per timelines.

Minimum Qualification & Experience
experience in Telecommunication environment, especially experience in managing Telco partners

Desired Skill sets

  • 2 years or more experience with offnet last mile delivery with Asia Pacific Suppliers.
  • Strong communication and coordination with Key Stakeholders including Project Manager, Solution engineer, Supplier and local customer.
  • Manage Escalations with strong problem solving skills and be able to leverage Supplier relationship to achieve desired outcome.
  • Good understanding of the potential challenges and unique delivery process of each country in Asia Pacific.
  • Basic Technical knowledge of local/international connectivity required upon service handover.
  • Quick adaption to internal process and to suggest improvement initiatives when needed.

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