
Customer Support Executive
3 days ago
Requirement:
- Minimum 0-2 year of experience in customer support or a related field.
- Excellent communication and interpersonal skills.
- Basic understanding of cryptocurrency concepts.
- Strong problem-solving abilities.
- Ability to work effectively in a fast-paced environment.
- Experience in voice, chat or blended (voice and non-voice) customer support processes.
- Budget: Max 250,000 INR
Role and responsibility:
- Responding promptly and effectively to customer inquiries via email, chat, and phone calls.
- Providing accurate and helpful information regarding Suncrypto's platform, products, and services.
- Troubleshooting and resolving customer technical issues and account-related concerns.
- Escalating complex issues to the appropriate internal teams when necessary.
- Maintaining a positive and professional demeanor while interacting with customers.
- Contributing to the development of knowledge base articles and FAQs.
- Staying updated on the latest cryptocurrency trends and regulations.
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