Operational Manager
4 days ago
*Job Title:*
Operational Manager (Female)
*Company:*
Date Waves Private Limited
*Location:*
Remote (Work From Home)
*About the Role:*
We are a fast-growing startup seeking a motivated and organized *Remote Team & Strategy Manager (Female)* to lead and manage our remote customer support team. Our unique voice-calling app connects users directly with staff, who are compensated based on call minutes. This key leadership role combines *team management, strategic planning, and performance monitoring*, offering excellent growth opportunities as the company expands.
*Key Responsibilities:*
* Manage and oversee a remote team of 30-40 customer support staff working part-time or full-time on fixed shifts.
* Develop and implement *strategic plans* to enhance staff performance and improve user engagement.
* Lead onboarding, training, and continuous performance management for all team members.
* Monitor call targets and ensure staff meet productivity goals.
* Handle staff reporting, banning, and disciplinary actions when necessary.
* Organize shift scheduling and track attendance efficiently.
* Foster effective communication within the team to boost morale and productivity.
* Report regularly to company directors on team performance, challenges, and strategic recommendations.
*Shift Timings:*
* 11:00 AM – 7:00 PM
* 2:00 PM – 10:00 PM
*Requirements:*
* Female candidate with strong management and leadership skills.
* Fluent in *Malayalam (mandatory)* and proficient in English.
* Experience managing remote teams is an advantage.
* Basic computer knowledge (email, spreadsheets, and common communication tools).
* Ability to handle performance tracking, reporting, and strategic planning.
* Excellent communication and interpersonal skills.
* Comfortable managing part-time and full-time remote workers.
*Compensation:*
* Starting salary: ₹10,000/month during a 3-month probation period.
* After probation, potential to earn up to ₹30,000/month based on performance.
*Why Join Us?*
* Be part of a fast-growing startup with significant growth and leadership opportunities.
* Fully remote role with a flexible work environment.
* Play a crucial role in shaping the future of an innovative app connecting people.
*How to Apply:*
Interested candidates, please send your updated resume to
Job Type: Full-time
Pay: ₹13, ₹38,245.21 per month
Benefits:
- Paid sick time
- Work from home
Work Location: In person
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