Operations Manager
4 days ago
Job Title: Operations Manager
- Location: Kochi
- Company: Webcardio )
- Department: Operations
- Reports to: Head of Operations
About the Company:
Webcardio is a leading health-tech company offering AI-powered cardiac monitoring solutions through wearable ECG technology. Our mission is to transform cardiac care with real-time, remote diagnostics.
Job Summary:
Webcardio is seeking an experienced and results-driven Operations Manager to lead and optimize daily operations, including logistics, customer support, service delivery, inventory, and cross-departmental coordination. The ideal candidate will play a key role in scaling our operations, improving efficiency, and ensuring top-tier service quality.
Key Responsibilities:
- Oversee end-to-end operations including Production, device logistics (dispatch and return), coordination, and reporting timelines.
- oversee daily operations, ensuring efficient and effective function across all departments. Responsibilities include, maintaining inventory levels, coordinating with manufacturing and R&D teams, implementing process improvements, and ensuring regulatory compliance.
- Develop and implement operational policies and processes to enhance efficiency and service quality.
- Monitor inventory of devices and coordinate with supply chain/logistics for timely restocking and distribution.
- Oversee all aspects of import and export activities / documentations for medical devices, ensuring all transactions are compliant with relevant national and international regulations. Coordinating with shipping agencies, freight forwarders, and customs brokers.
- Vendor Negotiation for procurement of raw materials.
Team Leadership
- Lead and manage the operations team including support staff, logistics coordinators, and service technicians.
- Set performance goals, conduct regular reviews, and ensure staff training and compliance with operational protocols.
Customer Support Coordination
- Oversee customer service processes ensuring high levels of satisfaction and issue resolution.
- Collaborate with sales and account managers to address client-specific operational needs.
Compliance & Risk Management
- Ensure adherence to healthcare regulatory standards.
Qualifications:
- Bachelor's degree in Business, Healthcare, or related field.
- Minimum 10 years of operations experience, preferably in healthcare, diagnostics, or medtech.
- Strong skills in logistics, process improvement (Lean/Six Sigma), team management, and compliance.
- Proficient in Excel, CRM/ERP tools, and project management.
Preferred:
- Experience in health-tech platforms and medical device operations.
Job Types: Full-time, Permanent
Pay: ₹800, ₹1,200,000.00 per year
Work Location: In person
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