Operations Manager

1 day ago


Cochin, Kerala, India JAKS LLP Full time ₹ 7,20,000 per year

Position Overview:

This role is the cornerstone of our operation, responsible for the entire client lifecycle and team well-being. You will be the primary leader on the ground, ensuring operational excellence, client satisfaction, and team engagement.

Key Responsibilities:

1. Operational Excellence & Client Delivery

2. Human Resources & People Management

3. Team Leadership & Management

4. Marketing & Business Development

Required Qualifications & Experience

· Bachelor's degree in Business Administration, Management, or a related field. An MBA is a plus.

· 5+ years of proven experience in an operations management role within the BPO, IT outsourcing, or offshoring industry.

· Strong track record of successfully managing and scaling remote or offshore teams for international clients.

· Experience with business development, sales support, or marketing initiatives.

· Good communication skills.

· Proficient in MS Office, CRM software, and project management tools.

· Accounting knowledge is a plus.

Job Type: Permanent

Pay: ₹50, ₹60,000.00 per month

Work Location: In person


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