Customer Support Executive
1 week ago
Customer Interaction:
Respond promptly to customer inquiries via phone, email, and chat, providing accurate information about products and services.
Issue Resolution:
Handle and resolve customer complaints with empathy and efficiency, ensuring customer satisfaction.
Record Maintenance:
Document customer interactions, transactions, comments, and complaints in our CRM system.
Feedback Collection:
Gather customer feedback and share insights with relevant departments to improve products and services.
Process Improvement:
Identify trends in customer issues and suggest solutions to enhance customer experience.
Team Collaboration:
Work closely with team members and other departments to ensure consistent and high-quality customer service.
Contact :
Rinkal Kothiya
HR Manager
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