Front Office Associate

1 hour ago

Mumbai, Maharashtra, India Kezan consulting Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Overview: The Front Office Associate plays a crucial role as the first point of contact for guests, serving as the face of the organization. This position is integral to providing exceptional customer service and ensuring smooth operations within the front office area. The Front Office Associate contributes to the overall guest experience by efficiently managing check-ins, check-outs, inquiries, and assisting with various administrative tasks.Key Responsibilities:
  • Welcome and check-in guests in a professional and friendly manner
  • Handle guest inquiries and provide accurate information about facilities and services
  • Process guest check-outs efficiently and accurately
  • Manage reservations and room assignments to optimize occupancy
  • Assist in coordinating guest requests and special arrangements
  • Handle telephone calls and redirect them as necessary
  • Ensure the front desk area is tidy and presentable
  • Collaborate with other departments to ensure guest satisfaction
  • Administer and manage guest accounts, including billing and room charges
  • Keep updated records of bookings and payments
  • Assist with administrative duties such as filing, data entry, and correspondence
  • Handle complaints and ensure swift resolution with a focus on guest satisfaction
  • Follow company policies and procedures to ensure operational efficiency
  • Contribute to a positive team environment and uphold a high standard of customer service
  • Adhere to security and safety protocols
Required Qualifications:
  • High school diploma or equivalent
  • Proven experience in a customer service or hospitality role
  • Proficiency in using computer systems and office software
  • Strong communication and interpersonal skills
  • Ability to handle multiple tasks and prioritize effectively
  • Excellent organizational and time management abilities
  • Attention to detail and accuracy in handling guest information
  • Ability to work in a fast-paced and dynamic environment
  • Knowledge of hotel services, local area attractions, and amenities
  • Customer-focused mindset and dedication to providing exceptional service
  • Flexibility to work in shifts, including evenings, weekends, and holidays
  • Problem-solving skills and the ability to handle difficult situations with professionalism
  • Understanding of reservation and booking systems is desirable
  • Ability to maintain a calm and courteous demeanor under pressure
  • Adherence to ethical and professional standards in the workplace

  • Front Office Associate

    1 week ago

    Mumbai, Maharashtra, India Elxr Hospitality Consultants Llp Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    We need a Front Office Associate for The Imperial Club located in Tardeo. Job role would include all front office activities (Check in, Check out, Forms and Formats, Guest Interaction etc)

  • Front Office Associate

    5 days ago

    Mumbai, Maharashtra, India Krishna Palace Hotel. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionKrishna Palace Hotel offers 73 well-appointed rooms, featuring two specialty restaurants: Sudama, a famous pure vegetarian restaurant, and The Flute, a fine dining multi-cuisine restaurant with a well-stocked bar. The hotel's accommodation is designed with a regal touch, providing centrally air-conditioned rooms that are spacious and...

  • Front Office Associate

    5 hours ago

    Navi Mumbai, Maharashtra, India Country Inn & Suites Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    A GSA (Guest Service Associate) in the front office is responsible for providing exceptional customer service, managing guest check-ins and check-outs, and ensuring a smooth operation of the front desk.

  • Front Office Associate

    2 days ago

    Navi Mumbai, Maharashtra, India IG INTERNATIONAL PVT. LTD. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Title: Front Office AssociateLocation: Turbhe, Navi MumbaiExperience Required: Minimum 2 YearsAbout the RoleWe are looking for a well-presented and proactive Front Office Associate to manage daily front desk operations and provide exceptional administrative support. The ideal candidate must have excellent communication skills, strong coordination...

  • Executive-front Office

    3 hours ago

    Mumbai, Maharashtra, India My Own Eco Energy Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company Description At MEE, we have always believed in the importance of building a great organization culture . Our Company and brand is all set to become the largest brand in the Fuel Business . We have high aspirations for the future and acquiring the right talent is paramount. We believe in being performance driven through the lens of humanity.Our...

  • front office Admin

    5 hours ago

    Mumbai, Maharashtra, India Hunarstreet Technologies Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company Overview:Hunarstreet Technologies operates in the Staffing and Recruiting industry, committed to finding the best talent for clients in various sectors.Role and Responsibilities:The Front Office Admin is a pivotal role in ensuring the smooth operation of the reception area. They will be responsible for providing exceptional administrative and...

  • Front Office Associate

    2 days ago

    Mumbai, Maharashtra, India ZoloStays Full time ₹ 1,92,000 - ₹ 2,40,000 per year

    Your role in detail:Ensure Outstanding customer experience at all times.Maintains a friendly, cheerful, and courteous demeanour.Courteously and accurately answers inquiries from potential guests andaccepts hotel reservations.Respond to telephone and in-person inquiries regarding reservations,hotel information,and guest concerns.Uses suggestive selling...

  • Assistant Front Office Manager

    3 days ago

    Mumbai, Maharashtra, India Courtyard by Marriott Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationCourtyard by Marriott Mumbai International Airport, CTS 215 Opposite Carnival Cinemas, Mumbai, Maharashtra, India, 400059VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeManagementJob SummaryAssists the Front Office Manager in administering front office functions...

  • Front Office Associate

    5 hours ago

    Mumbai, Maharashtra, India Sun N Sand Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Responsibilities:* Manage reservations & checkouts* Maintain front desk operations* Greet guests & handle requests* Coordinate housekeeping services* Uphold company standards at all times

  • Front Office Executive

    8 hours ago

    Mumbai, Maharashtra, India Way2Go Full time ₹ 3,60,000 - ₹ 6,00,000 per year

    ROLE: - Front Office Executive/GRE SALARY: - MAX UPTO 30K net + PF + Insurance + Mediclaim + BONUS LOCATION: - Prabhadevi (Just 1 KM away from Railway St.) TIMINGS: - Rotational Shift - 8:00AM to 5:30PM & 9:00AM to 6:30PM (Sunday Fixed OFF) Qualification: - Min. HSC/Graduate Experience: - Min 6 months exp in front office / reception role   ROLES &...