Front Office Associate

5 hours ago

Mumbai, Maharashtra, India Kezan consulting Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Overview: The Front Office Associate plays a crucial role as the first point of contact for guests, serving as the face of the organization. This position is integral to providing exceptional customer service and ensuring smooth operations within the front office area. The Front Office Associate contributes to the overall guest experience by efficiently managing check-ins, check-outs, inquiries, and assisting with various administrative tasks.Key Responsibilities:
  • Welcome and check-in guests in a professional and friendly manner
  • Handle guest inquiries and provide accurate information about facilities and services
  • Process guest check-outs efficiently and accurately
  • Manage reservations and room assignments to optimize occupancy
  • Assist in coordinating guest requests and special arrangements
  • Handle telephone calls and redirect them as necessary
  • Ensure the front desk area is tidy and presentable
  • Collaborate with other departments to ensure guest satisfaction
  • Administer and manage guest accounts, including billing and room charges
  • Keep updated records of bookings and payments
  • Assist with administrative duties such as filing, data entry, and correspondence
  • Handle complaints and ensure swift resolution with a focus on guest satisfaction
  • Follow company policies and procedures to ensure operational efficiency
  • Contribute to a positive team environment and uphold a high standard of customer service
  • Adhere to security and safety protocols
Required Qualifications:
  • High school diploma or equivalent
  • Proven experience in a customer service or hospitality role
  • Proficiency in using computer systems and office software
  • Strong communication and interpersonal skills
  • Ability to handle multiple tasks and prioritize effectively
  • Excellent organizational and time management abilities
  • Attention to detail and accuracy in handling guest information
  • Ability to work in a fast-paced and dynamic environment
  • Knowledge of hotel services, local area attractions, and amenities
  • Customer-focused mindset and dedication to providing exceptional service
  • Flexibility to work in shifts, including evenings, weekends, and holidays
  • Problem-solving skills and the ability to handle difficult situations with professionalism
  • Understanding of reservation and booking systems is desirable
  • Ability to maintain a calm and courteous demeanor under pressure
  • Adherence to ethical and professional standards in the workplace

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