Front Office Associate

2 days ago

Mumbai, Maharashtra, India ZoloStays Full time ₹ 1,92,000 - ₹ 2,40,000 per year

Your role in detail:

  • Ensure Outstanding customer experience at all times.

  • Maintains a friendly, cheerful, and courteous demeanour.

  • Courteously and accurately answers inquiries from potential guests and

accepts hotel reservations.

  • Respond to telephone and in-person inquiries regarding reservations,

hotel information,and guest concerns.

  • Uses suggestive selling techniques to sell room nights, and increase

occupancy and revenue.

  • Supervise daily shift process ensuring all team members adhere to

standard operating procedures.

  • Train, direct the work of, resolve issues/problems, and coach and counsel

the front desk team members to ensure a quality operation.

  • Resolve customer issues, complaints, and problems in a quick, efficient

manner to maintain a high level of customer satisfaction and quality

service.

  • Adhere to company credit limit/floor limit policies.

  • Allocate rooms to expected arrivals after checking the guest's

preferences and special requests.

  • Build strong relationships and liaise with all other departments especially

housekeeping, reservations, etc.

  • Operates the EPBX equipment, including, assisting incoming & outgoing

calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging

for in-house guests.

  • Cross Check all billing instructions are correctly updated

  • Supervise the front desk operations to ensure an optimal level of service

and hospitality is provided to the guests.

  • Performs other duties as assigned, requested, or deemed necessary by

management.

  • Ensure the Front office log book and the hotel log book are always

updated and

actioned upon.

  • Ensures safety by following guest check-in and security procedures and

reporting suspicious activity to security, manager, or MOD.

  • Assist all departments in servicing the guests during high volume

periods.

  • Takes responsibility in the absence of the Duty Manager / Front office

manager

What

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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