Guest Service Associate

5 days ago

Cochin, Kerala, India Forte Kochi Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Key Responsibilities:

* Greet and welcome guests in a friendly and professional manner.

* Verify guest reservations and ensure accuracy in registration details.

* Respond to guest queries and resolve complaints in a timely and courteous manner.

* Manage room assignments based on guest preferences and availability.

* Process payments and maintain accurate billing records.

* Coordinate with housekeeping and other departments to fulfill guest requests.

* Maintain a clean and organized front desk area.

* Provide information about the hotel, local attractions, and travel directions.

* Follow all hotel policies, procedures, and standards of service.

Requirements

* Previous experience in a hotel front office or customer service role is a plus.

* Excellent communication and interpersonal skills.

* Proficiency in hotel management software (e.g., Opera, IDS, or equivalent).

* Good organizational and multitasking abilities.

* Professional appearance and demeanor.

* Flexibility to work shifts, including weekends and holidays.

Key Skills:

* Customer service excellence

* Problem-solving

* Multitasking

* Attention to detail

* Teamwork

* Time management

Job Type: Full-time

Benefits:

  • Food provided
  • Paid sick time
  • Provident Fund

Ability to commute/relocate:

  • Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

  • Guest Service Associate

    7 days ago

    Cochin, Kerala, India Marriott International Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Additional InformationJob Number Job CategoryHousekeeping & LaundryLocationKochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India, 682024ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYRespond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned...

  • Guest Service Associate

    2 weeks ago

    Cochin, Kerala, India KEYS Hotels Full time ₹ 1,56,000 - ₹ 1,92,000 per year

    Looking for Guest Service Associate in HousekeepingJob Type: Full-timePay: ₹13, ₹16,000.00 per monthWork Location: In person

  • Guest Service Associate-Food and Beverage

    2 weeks ago

    Cochin, Kerala, India Marriott International Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Additional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationCourtyard by Marriott Kochi Airport, VIP Road, Opposite Kochi International Airport, Kochi, Kerala, India, 683572ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until...

  • Guest Services Associate Kothamangalam

    5 days ago

    Cochin, Kerala, India Santamonica Study Abroad Pvt Ltd Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    Job title: Guest service associate(Female)Job Location: KothamangalamKey Responsibilities:Greet and welcome students, parents, and visitors in a professional and friendly manner.Respond to phone calls, emails, and walk-in inquiries with accurate information.Schedule appointments and maintain visitor records.Coordinate with counselors and support teams for...

  • guest service associate

    5 days ago

    Cochin, Kerala, India Hyatt Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    SummaryYou will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms DivisionQualificationsIdeally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work...

  • Guest Service Associate-Food

    5 days ago

    Cochin, Kerala, India Marriott International Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Additional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationCourtyard Kochi Airport, VIP Road, Opposite Kochi International Airport, Kochi, Kerala, India, 683572ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYComplete closing duties, including storing all reusable goods, breaking down goods, cleaning all...

  • Guest Service Associate

    7 days ago

    Cochin, Kerala, India Sign Up Business Consultants Full time ₹ 2,00,000 - ₹ 2,50,000 per year

    Responsibilities:* Manage guest requests and complaints promptly* Greet guests upon arrival and departure* Maintain cleanliness and organization of front desk area* Assist with check-ins/checkouts efficientlyAccessible workspace

  • Guest Service Associate

    1 week ago

    Cochin, Kerala, India IBIS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job DescriptionPrimary ResponsibilitiesResponsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitorsMaintain high standards of customer services at the Reception desk so that customer's expectations are consistently exceeded.Motivate and develop Reception team to ensure smooth functioning...

  • Guest Service Associate

    2 weeks ago

    Cochin, Kerala, India Sign Up Business Consultants Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Assist with daily guest interactions and front desk & night audit tasksSupport check-ins, check-outs, and guest inquiriesCoordinate with housekeeping for room readinessMonitor cleanliness, linen, and amenity stock levels Required Candidate profileLooking for someone who wants a career in hospitality, communicates well, stays calm under pressure, and is...

  • 15h Left Guest Service Associate

    3 weeks ago

    Cochin, Kerala, India Grand Hyatt Full time

    Job DescriptionOrganization- Grand Hyatt KochiSummaryYou will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms DivisionQualificationsIdeally with a relevant degree or diploma in Hospitality or...