Guest Service Associate

3 days ago

Cochin, Kerala, India IBIS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Description
Primary Responsibilities

  • Responsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitors
  • Maintain high standards of customer services at the Reception desk so that customer's expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Operational Management

  • To maintain Front Office log book and shift reports.
  • Respond to inquiries and resolve problems in an effective manner.
  • Ensure all guests receive a swift, smooth, professional and friendly check in and check out
  • Maintain record of all banquet and any other functions in the hotel.
  • Liaise with other departments for the resolution of day-to-day administrative and operational issues.
  • Carry out other duties which naturally fall within the reasonable expectations of the post.
  • Liaise with Housekeeping for the Room Status.
  • Handle additional responsibilities as and when delegated by the Management.

Qualifications

  • Diploma in Tourism / Hospitality Management
  • Fresher or Minimum 6 months to 1 year of relevant experience
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Good working knowledge of MS Excel, Word, & PowerPoint
  • Prior experience working with Opera or a related Property Management system.

Additional Information

  • Hotel Industry experience preferred

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