Guest Relations Officer

1 week ago


Cochin, Kerala, India Hotel Hanata Kochi Full time ₹ 2,64,000 per year
  • Welcome and assist guests during check-in, stay, and check-out with professionalism and warmth.
  • Act as the main point of contact for guest requests, complaints, and special requirements.
  • Ensure smooth coordination with front office, housekeeping, and other departments to meet guest expectations.
  • Collect guest feedback and reviews during and after their stay (in person, via phone, or digital platforms).
  • Encourage satisfied guests to share positive reviews on online platforms (Google, TripAdvisor, , etc.).
  • Maintain detailed guest records and preferences to provide personalized service for repeat visitors.
  • Support the front office team in handling reservations and room assignments when required.
  • Monitor guest satisfaction levels and escalate issues to management if necessary.

Job Type: Full-time

Pay: ₹15, ₹22,000.00 per month

Work Location: In person

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