Front Office Assistant
1 week ago
Job Summary: Front Office Associate
We are looking for a dedicated and friendly Front Office Receptionist/Associate to join our team at our Cochin hotel. As the first point of contact for our guests, you will play a pivotal role in ensuring a seamless and professional experience. Your commitment to excellent guest service, along with your ability to manage the front office operations efficiently, will contribute to the success of our hotel.
Responsibilities:
Welcome and check-in guests with a warm, professional, and friendly demeanor, ensuring a positive first impression.
Address guest inquiries, requests, and concerns in a courteous and prompt manner.
Provide guests with detailed information about hotel services, amenities, and local attractions.
Coordinate with other hotel departments to fulfill guest needs and requests in a timely manner.
Manage reservations, cancellations, and room assignments efficiently.
Answer and forward phone calls, ensuring that guest needs are addressed promptly.
Handle C-FORM data entry and ensure all necessary documentation is completed accurately.
Assist with sorting mail and handling basic inquiries.
Process payments, handle cash transactions, and maintain accurate financial records.
Maintain an organized, clean, and welcoming front desk area.
Utilize hotel management software to check guests in and out, and update guest information.
Requirements:
Bachelor's Degree/Diploma in Hospitality, Aviation, or a related field.
1 year of experience in front office operations and guest services.
Strong communication, customer service, and problem-solving skills.
Ability to thrive under pressure while meeting targets and deadlines.
Familiarity with hotel management software and Microsoft Office.
Strong team-building skills and a high degree of integrity and ethics.
Job Type: Permanent
Pay: ₹10, ₹17,000.00 per month
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
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