
Team Lead
1 week ago
We have an requirement for TL for international voice & chat
Role: Team Lead International Voice Exp : 5 + Yrs
Location : Ambit IT park, Ambattur
Shifts : Night shifts
Notice : 15 days or immediate.
Graduation is mandate # Need excellent communication in EnglishShould have handled a team of 10 to 15+ people
Must be aware of shrinkage, attrition, AHT, NPS, CSAT # Must have fair understanding of presenting MBR, QBR and WBR # Must be from BPO industry
Note:
SME or acting TL is also acceptable.
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