IT Support Specialist

Who we are:

Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto's services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and smart mobility.

With teams around the world, Irdeto's greatest asset is its people and diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and support Irdeto's success. Irdeto is the preferred security partner to empower a secure world where people can connect with confidence.

About the role

We seek a IT Support Engineer for our India office IT team. The role includes on-site employee support and remote assistance for APAC users. Candidates should have IT helpdesk experience, desktop and network knowledge, and strong teamwork and customer service skills.

Key Responsibilities

• Provide first-line and on-site technical support: Assist users with desktops, laptops, peripherals, and software applications.
• Handle service requests: Respond to tickets, phone calls, and emails promptly and courteously.
• Install, configure, and troubleshoot hardware/software: Ensure all devices and applications meet company standards and procedures.
• Support multiple platforms: Maintain connectivity and functionality for Windows, macOS, and mobile devices, including access to corporate systems such as email, file servers, and conferencing tools.
• Collaborate with IT teams: Work with regional and global colleagues to resolve issues and provide a consistent experience for end users.
• User account and asset management: Assist with account setup, system imaging, software deployment, and asset tracking.
• Contribute to IT process improvement: Participate in documentation and knowledge sharing initiatives, such as FAQs and user guides.
• After-hours support: Occasionally provide assistance for urgent issues or projects outside regular working hours.

What we're looking for

• Degree or certificate in IT, Computer Science, or related field preferred.
• 2+ years in IT desktop/helpdesk support within a networked environment.
• Proficient in troubleshooting hardware, Windows 10/11, macOS, and Microsoft 365.
• Experience with ITSM tools, remote desktop, and basic networking (LAN/Wi-Fi/VPN).
• Knowledge of ITIL processes and fundamental IT security (PKI, encryption).
• Strong English communication and interpersonal skills; customer-oriented.
• Proactive team player who enjoys problem-solving and regional collaboration.

Bonus skills

• Supported collaboration tools (Teams, Zoom, etc.).
• Keen interest in new technologies and ongoing learning.

What you can expect from us:

We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer:

• A multicultural and international environment where diversity is celebrated
• Professional education opportunities and training programs
• Innovation sabbaticals
• Volunteer Day
• State-of-the-art office spaces
• Additional perks tailored to local offices (e.g. fresh fruits, parking, foosball, ping pong, chess corner, social events, etc.)

Equal Opportunity at Irdeto

Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request.

If you're excited about this role but don't meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger.

Welcome to Irdeto