Technical Support Analyst

3 days ago

Hubli, Karnataka, India Aissel Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are seeking a detail-oriented and customer-focused Technical Support Analyst to join our IT team. The successful candidate will be responsible for providing technical support and assistance for business-critical software applications. This role involves troubleshooting issues and ensuring the smooth functioning of applications used across the organisation.

Key Responsibilities

  • Provide first-level support for enterprise and in-house applications.
  • Monitor application performance and respond promptly to issues or outages.
  • Troubleshoot software errors, document issues, and escalate complex problems to higher-level support when necessary.
  • Collaborate with software developers and IT staff to resolve application-related problems.
  • Assist in software installations, configurations, and updates.
  • Document common support procedures and maintain knowledge bases for end-user self-help.
  • Train and guide end-users on application functionality and best practices.
  • Ensure compliance with internal IT policies and procedures.
  • Log and track support requests using a ticketing system.

Qualifications and Requirements:

  • Education: Bachelors degree in computer science, Information Technology, or a related field.
  • Experience: 02 years of relevant experience in application support or IT helpdesk roles.
  • Strong analytical and problem-solving skills.
  • Basic understanding of application logic and IT systems.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Must be available to work from the office full-time.

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