Customer Service Executive

3 days ago

Andheri East, Maharashtra, India Eway IT Solutions Pvt. Ltd. Full time ₹ 3,00,000 per year

Responsibilities:

  • Outbound Calls NDR.
  • Attending inbound calls involves receiving and responding to incoming calls from customers
  • Provide accurate and relevant information regarding products, services, company policies, and procedures.
  • Respond to customer inquiries via email in a timely, clear, and professional manner.
  • Ensure all customer emails are acknowledged and resolved
  • Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.
  • Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.
  • Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.
  • Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.
  • Assist customers with order tracking, billing inquiries, account management, and product-related questions.
  • Inform customers about order status, shipment tracking, delivery delays, or product/service updates.
  • Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.
  • Maintain detailed logs of follow-up actions, resolutions, and outcomes.
  • Collect customer feedback and report trends to management for continuous service improvement.

Required Experience, Skills and Qualifications:

  • 1- 4 years of experience in a customer service role, either in a call center, retail environment, or any customer-facing position.
  • Experience in managing both inbound calls and responding to customer enquiries via email, phone, or chat
  • Verbal Communication: Strong phone etiquette with a clear and friendly tone. Ability to communicate complex information in a simple and professional manner.
  • Written Communication: Ability to write clear, concise, and professional emails. Proficient in grammar, spelling, and maintaining a polite, customer-friendly tone.
  • Basic knowledge of using Microsoft Office Suite (Word, Excel, Outlook).

Job Type: Full-time

Pay: From ₹25,000.00 per month

Work Location: In person

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