Sr Manager

3 days ago

Pune, Maharashtra, India M&G plc Full time ₹ 5,00,000 - ₹ 15,00,000 per year

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc's ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

·       Accountable to work as Cloud Application support team.

·       Accountable to resolve the stakeholders queries for business critical Cloud Applications.

·       Accountable to incorporate alerting and monitoring wherever missing.

·       Accountable for owning the issue end to end and take it towards closure.

·       Accountable to provide 24x7 support for business critical applications.

·       Responsible for maintaining logs, issue tracking, and documenting resolutions for future reference.

·       Responsible for providing MI specific to each regional service review (UK, Europe, APAC, Americas)

·       Accountable for driving Service Improvement within the Azure Cloud space.

·       Responsible to be point of contact for any Business Continuity, Disaster Recovery and Failover activities.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

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