Senior Customer Support Officer

4 days ago

Noida Pune, India ABS Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description (JD)

Position: Specialist Customer Care

Grade: BA3

Location: Pune & Noida (Work from Office)

Interview Mode: In-person (Walk-in Drive)

Date: 23rd August 2025

Reporting Time: 9:45 AM

Drive Time: 10:00 AM onwards

Venue: Lobby / Reception

About the Role

We are looking for experienced Customer Care Specialists with a strong background in the Contact Center industry, preferably in the Banking domain. If you are passionate about customer service, have excellent communication skills, and can thrive in a dynamic environment, we would love to meet you.

Key Responsibilities

  • Handle customer queries with professionalism and empathy.
  • Provide accurate information and resolve issues effectively.
  • Ensure compliance with KYC and regulatory requirements.
  • Collaborate with cross-functional teams to deliver exceptional service.

Skills & Experience Required

  • Minimum 2 years of experience in Contact Center / BPO / Voice / KPO / Calling industry
  • Prior international contact center experience preferred
  • Strong communication & interpersonal skills
  • Knowledge of KYC processes

Other Details

  • Shifts: Rotational
  • Week Offs: Rotational
  • Notice Period: Up to 30 days considered
  • Interview Process: 1. HR 2. Language Assessment 3. Operations

To Apply :

Call directly or share your cv at

Radhika

Talent Acquisition Officer

ABS Group

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