Technical Customer Support Engineer

21 hours ago

Thane Maharashtra India Vision Mechatronics Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Job Title: Technical Customer Support Engineer Location: Khopat, Thane, 400601 Reports To: General Manager Experience: Customer support: 0 -1 year Work Location: In person Job Summary Seeking a customer -focused professional to provide world -class service, handle inquiries, and enhance customer experience. Key Responsibilities ● Customer Interaction: Act as the primary customer contact, delivering exceptional service. ● Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed. ● Product Knowledge: Stay updated on company products, services, and trends. ● Customer Experience Improvement: Identify and recommend improvements for customer experience. ● Technical Support: Assist with product setup, troubleshooting, orders, and returns. ● Database Management: Maintain accurate customer records in the database. ● Post -Purchase Follow -Up: Follow up with customers post -purchase for satisfaction. ● Reporting: Generate reports on customer satisfaction and improvements. ● Training: Train new customer service representatives if needed. ● Team Collaboration: Participate in team meetings and improvement initiatives. Qualifications & Skills ● Education: Diploma/ degree in Electrical/ Electronics field preferred ● Experience: Experience in customer service or a related field. ● Skills: Excellent communication, problem -solving, and multitasking skills. ● Technical Proficiency: Proficiency in customer service software and Microsoft Office. ● Mindset: Strong organizational skills and a customer -centric mindset. Preferred Qualifications ● Industry Experience: Industry -related customer service experience. ● Software Knowledge: Knowledge of ticketing systems. ● Language Skills: Bilingual abilities are a plus. Benefits ● Compensation: Competitive salary and performance incentives. ● Health Benefits: Health insurance. ● Leave Policy: Paid time off and holidays. ● Growth Opportunities: Professional development opportunities. Work Environment: Supportive work environment. Apply now if you are passionate about customer satisfaction Job Types: Full -time, Permanent, Fresher Benefits: Cell phone reimbursement , Health insurance Supplemental Pay: Performance bonus Schedule: Day shiftRequirements Qualifications & Skills ● Education: Diploma/ degree in Electrical/ Electronics field preferred ● Experience: Experience in customer service or a related field. ● Skills: Excellent communication, problem -solving, and multitasking skills. ● Technical Proficiency: Proficiency in customer service software and Microsoft Office. ● Mindset: Strong organizational skills and a customer -centric mindset. Preferred Qualifications ● Industry Experience: Industry -related customer service experience. ● Software Knowledge: Knowledge of ticketing systems. ● Language Skills: Bilingual abilities are a plus. Benefits Benefits ● Compensation: Competitive salary and performance incentives. ● Health Benefits: Health insurance. ● Leave Policy: Paid time off and holidays. ● Growth Opportunities: Professional development opportunities.

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