Technical Support Engineer
19 hours ago
Job Title: Technical Customer Support EngineerLocation: Khopat, Thane, 400601Reports To: General ManagerExperience: Customer support: 0 -1 yearWork Location: In personJob Summary: Seeking a customer -focused professional to provide world -class service, handle inquiries, and enhance customer experience.Key Responsibilities● Customer Interaction: Act as the primary customer contact, delivering exceptional service.● Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.● Product Knowledge: Stay updated on company products, services, and trends.● Customer Experience Improvement: Identify and recommend improvements for customer experience.● Technical Support: Assist with product setup, troubleshooting, orders, and returns.● Database Management: Maintain accurate customer records in the database.● Post -Purchase Follow -Up: Follow up with customers post -purchase for satisfaction.● Reporting: Generate reports on customer satisfaction and improvements.● Training: Train new customer service representatives if needed.● Team Collaboration: Participate in team meetings and improvement initiatives.Qualifications & Skills● Education: Diploma/ degree in Electrical/ Electronics field preferred● Experience: Experience in customer service or a related field.● Skills: Excellent communication, problem -solving, and multitasking skills.● Technical Proficiency: Proficiency in customer service software and Microsoft Office.● Mindset: Strong organizational skills and a customer -centric mindset.Preferred Qualifications● Industry Experience: Industry -related customer service experience.● Software Knowledge: Knowledge of ticketing systems.● Language Skills: Bilingual abilities are a plus.Benefits● Compensation: Competitive salary and performance incentives.● Health Benefits: Health insurance.● Leave Policy: Paid time off and holidays.● Growth Opportunities: Professional development opportunities.Work Environment: Supportive work environment.Apply now if you are passionate about customer satisfactionJob Types: Full -time, Permanent, FresherBenefits: Cell phone reimbursement , Health insuranceSupplemental Pay: Performance bonusSchedule: Day shift Job Types: Full -time, Permanent, Fresher Pay: ₹300, ₹500,000.00 per year Benefits:Cell phone reimbursementHealth insurancePaid time offShift:Day shift Language: English (Preferred) Work Location: In person RequirementsQualifications & Skills● Education: Diploma/ degree in Electrical/ Electronics field preferred● Experience: Experience in customer service or a related field.● Skills: Excellent communication, problem -solving, and multitasking skills.● Technical Proficiency: Proficiency in customer service software and Microsoft Office.● Mindset: Strong organizational skills and a customer -centric mindset.Preferred Qualifications● Industry Experience: Industry -related customer service experience.● Software Knowledge: Knowledge of ticketing systems.● Language Skills: Bilingual abilities are a plus. BenefitsBenefits● Compensation: Competitive salary and performance incentives.● Health Benefits: Health insurance.● Leave Policy: Paid time off and holidays.● Growth Opportunities: Professional development opportunities.Work Environment: Supportive work environment.
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