Assistant Manager – US Operations

4 days ago

Pune, Maharashtra, India RadarSoft Technologies LLP Full time ₹ 8,00,000 - ₹ 12,00,000 per year
  • Job Title:
    Assistant Manager – US Operations
  • Experience:
    5-7 years
  • Job Type:
    Permanent
  • Job location:
    Pune
  • Shift:
    Should be flexible with day and night shifts
  • Notice Period:
    up to 15 days

Key Responsibilities


• Manage a team of 60–70 FTEs effectively.


• Ensure TAT (Turnaround Time) is consistently met, especially for clients with TAT-based processes.


• Oversee staffing, leave planning, and absenteeism management.


• Maintain regular client interaction and address client requirements efficiently.


• Train new employees and ensure smooth onboarding to the process.


• Provide floor support and guidance to the team as needed.


• Prepare and share daily, weekly, and monthly production and quality reports.


• Handle conference calls with the onshore team, especially for new process transitions.


• Conduct huddles and team meetings to communicate updates and address operational issues.


• Ensure production and quality targets set by the client are consistently achieved.

Required Qualifications


• Any bachelor's degree (completed)


•Knowledge of MS Office and related applications


• Good presentation skills


• Ability to work independently within clearly defined parameters and accordingly take decisions.


• Ability to learn quickly and adapt to different situations with a sense of ownership & accountability.

  • Should have 
    strong analytical skills
     to review, interpret, and analyze data effectively.

Interested candidates can share their resume

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