Head of Customer Support

1 week ago


Delhi, Delhi, India Roadcast Tech. Solutions Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 6,00,000 per year

Job Title: Head of Customer Support

Location: Naraina Vihar, New Delhi – 110028

Employment Type: Full-Time, In-office

About RoadCast

RoadCast is a leading logistics automation platform that helps businesses scale with our AI-powered mobility management suite. We're looking for a Head of Customer Support to lead our support team, improve service processes, and ensure our clients get quick, effective solutions.

Responsibilities

  • Lead and mentor the customer support team.
  • Build and improve support processes for faster issue resolution.
  • Handle client escalations and ensure customer satisfaction.
  • Track and improve performance metrics like response time and CSAT.
  • Work with product and operations teams to resolve recurring issues.
  • Train team members on product knowledge and customer handling.

Requirements

  • Graduate in any discipline (MBA preferred).
  • 6+ years in customer support, with at least 3 years in a leadership role.
  • Strong communication, leadership, and problem-solving skills.
  • Experience with CRM/ticketing tools like Freshdesk, Zendesk, or HubSpot.
  • Industry experience in logistics, SaaS, or mobility is a plus.

Job Types: Full-time, Permanent

Pay: ₹500, ₹600,000.00 per year

Education:

  • Bachelor's (Required)

Experience:

  • Customer support: 5 years (Required)
  • Leadership: 3 years (Required)

Work Location: In person

Speak with the employer



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