Head of Operations

3 days ago


Delhi, Delhi, India Roadcast Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:
Head of Customer Support

Location:
Naraina Vihar, New Delhi – 110028

Employment Type:
Full-Time, In-office

About RoadCast

RoadCast is a leading logistics automation platform that helps businesses scale with our AI-powered mobility management suite. We're looking for a
Head of Customer Support
to lead our support team, improve service processes, and ensure our clients get quick, effective solutions.

Responsibilities

  • Lead and mentor the customer support team.
  • Build and improve support processes for faster issue resolution.
  • Handle client escalations and ensure customer satisfaction.
  • Track and improve performance metrics like response time and CSAT.
  • Work with product and operations teams to resolve recurring issues.
  • Train team members on product knowledge and customer handling.

Requirements

  • Graduate in any discipline (MBA preferred).
  • 6+ years in customer support, with at least 3 years in a leadership role.
  • Strong communication, leadership, and problem-solving skills.
  • Experience with CRM/ticketing tools like Freshdesk, Zendesk, or HubSpot.
  • Industry experience in logistics, SaaS, or mobility is a plus.

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