Customer Service Associate

2 weeks ago

Delhi, Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title: Security Dispatcher (Virtual Field Supervisor)

Location: New Delhi (India-based, supporting US operations)

Job Type: Full-Time

Job Summary

Hammer Head Global Solutions Private Limited is expanding and seeking a proactive, solution-oriented Virtual Field Supervisor to join our team. This role is perfect for someone who can effectively engage with field employees, solve issues in real-time, and uphold high standards of service and professionalism. You will play a crucial role in strengthening communication between our operations team and clients based in the US.

Key Responsibilities

  • Perform routine security checks by calling field employees and clients (US-based).
  • Handle incoming calls related to issues, service requests, or general inquiries.
  • Maintain a professional and positive rapport with every caller.
  • Log and update information in the service database during and after each interaction.
  • Stay informed about company policies and industry practices to provide accurate support.
  • Resolve concerns by turning challenges into long-term client satisfaction.
  • Coordinate communication across corporate, clients, field staff, and management.
  • Ensure professional email and phone correspondence internally and externally.
  • Prioritize and execute administrative duties effectively.
  • Schedule and coordinate meetings with the US team.
  • Support special projects as assigned by the department.

Qualifications & Skills

  • Bachelor's Degree or equivalent required.
  • Prior experience in customer service is an advantage.
  • Strong time management and organizational skills.
  • Demonstrated ability in problem-solving and analysis.
  • Strong communication and interpersonal skills.
  • High level of personal integrity and professionalism.
  • Proficient in MS Office and Google Workspace tools.

Benefits

  • All benefits and compensation details will be shared in the offer letter.

Job Types: Full-time, Permanent, Fresher

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

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