Head - Digital Banking - North

1 day ago

Delhi, Delhi, India Indbank Global Support Services Full time
Job Description

Key Responsibilities:

Regional Leadership

- Develop and implement regional strategies to drive digital adoption in alignment with national objectives.
- Set digital performance targets for the region and ensure alignment with the bank's overall digital business goals.
- Lead, mentor, and support Area Heads and their respective teams to achieve organizational and customer-centric outcomes.

Program Management

- Oversee the planning and execution of digital adoption campaigns and programs within the region.
- Ensure optimal deployment of resources to maximize customer onboarding and usage of digital products.
- Continuously evaluate program effectiveness and make strategic adjustments as needed.

Team Management

- Lead a regional team comprising Area Heads, Digital Banking Champions, and Team Leaders.
- Foster a collaborative, inclusive, and high-performance culture across teams.
- Provide regular training, support, and development opportunities to build digital capability.

Stakeholder Engagement

- Collaborate with internal departments, bank branches, area offices, and external partners to enable smooth rollout of digital adoption initiatives.
- Represent the region in leadership meetings, digital forums, and conferences; provide insights and updates on performance.

Performance Monitoring

- Track key performance indicators (KPIs) and prepare detailed reports on digital adoption trends across the region.
- Use data to identify success stories, diagnose problem areas, and recommend improvements.
- Ensure regional activities comply with internal policies and external regulatory requirements.

Customer Focus

- Champion a customer-centric approach in all digital adoption efforts.
- Respond to customer feedback and complaints with urgency to enhance the digital banking experience.
- Develop and implement initiatives to continuously improve customer satisfaction and digital engagement.

Innovation and Continuous Improvement

- Identify, recommend, and implement new technologies or processes to improve digital onboarding and product usage.
- Stay informed on industry trends, competitor practices, and emerging tools to maintain a competitive edge.
- Promote a culture of continuous learning and innovation within the regional team.

Financial Management

- Develop and manage the annual budget for Digital Banking Adoption Services within the region.
- Monitor expenses to ensure adherence to financial goals while identifying cost-efficiency opportunities.
- Ensure return on investment for all digital initiatives without compromising on quality or service.

Risk Management

- Identify potential risks related to digital adoption (operational, reputational, compliance) and develop proactive mitigation strategies.
- Ensure adherence to all data privacy, cybersecurity, and regulatory guidelines.
- Implement robust governance processes to protect customer data and banking infrastructure.

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