Operations Manager

3 days ago

Pune, Maharashtra, India Phoenix Mills Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title

Manager Operations (Commercial)

Department / Division

OperationsExternal Interface

(Enlist external agencies/authorities that you are required to deal with while discharging your duty)

  • Brand management and operational teams
  • External vendors
  • Statutory and regulatory authorities
  • Customers

Minimum Qualification

(i.e education, training etc.)

  • Graduate/BHM

Minimum Experience

  • 7-8 years of experience in retail industry and experience of retail operations is essential

Special Skills/Attributes

(required for performing the job effectively)

  • Sound knowledge of commercial operations
  • Sound understanding of commercial operations and security
  • Knowledge of statutory compliance and agency handling.

Overall Purpose/Objective

Of the job Manage the overall operations of the commercial tower by offering the highest quality of services to both retailers and customers, in order to increase customers good experienceKey Responsibilities

(List major responsibilities, that you have, to achieve the key objectives)

  • Responsible for completing all formalities required for getting the office operational (including fit-out process) within the defined timelines post handover by the projects and leasing team
  • Develop and maintain good working relationships with all retailers in the allocated zone/ area by interacting with them on a regular basis
  • Monitor the completion of the leasing administration process by the retailer and all other formalities prior to opening of a store; in coordination with Leasing and Legal teams
  • Support the process of fit-outs for every new retailer and renovations (if any) of existing retailers

  • Manage parking operations and security detailing for commercial tower.

  • Cost Control- More vendor development and vendor relationship to keep a cost under check and as per market rates. Value/material engineering to keep the cost within/below budgets

  • Provide inputs for the design/ modification of the process for recording and resolution of issues of Helpdesk Operations
  • Monitor the deployment plan of Housekeeping staff across the centre, and the housekeeping activity schedule
  • Ensure parking revenue maximization through efficient utilization of parking space, and improving the overall service levels
  • Supervise the activities of horticulture, pest control and fa
    •ade cleaning agencies and ensure adherence to schedules
  • Design reward and recognition schemes for engaging / motivating internal and outsourced staff within Housekeeping, Parking, Security and Engineering (such as best agency of the quarter, employee of the month etc

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