Guest Service Expert – F&B Service
2 days ago
We are looking for a highly skilled and experienced Guest Service Expert to join our team in the F&B service department at Marriott Hotel. The ideal candidate will have 2-5 years of experience in guest service, preferably in the hospitality industry.
Roles and Responsibility
- Provide exceptional customer service to guests, ensuring their needs are met and concerns are addressed promptly.
- Manage and coordinate food and beverage services to ensure high-quality products and excellent presentation.
- Develop and implement effective strategies to enhance guest satisfaction and loyalty.
- Collaborate with other departments to ensure seamless service delivery and resolve issues efficiently.
- Maintain accurate records of guest interactions, feedback, and complaints.
- Continuously monitor and improve guest service standards to maintain excellence.
Job Requirements
- Proven experience in guest service, preferably in the hospitality industry, with a focus on F&B service.
- Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
- Strong problem-solving and analytical skills are necessary to handle complex situations and provide effective solutions.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Knowledge of hotel operations, including front office, housekeeping, and maintenance procedures.
- Familiarity with point-of-sale systems and inventory management software is an asset.
*Note - Job has been sourced from social media platforms/other public websites.
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