Patient Support Executive – US

1 week ago

Pune, Maharashtra, India Core Clinical Servuces Full time ₹ 20,00,000 - ₹ 25,00,000 per year

We are seeking a highly organized and compassionate Clinic / Patient Support Executive to join our team. You will be the first point of contact for our US patients and clinical staff, ensuring smooth communication and efficient clinic operations.

Your primary responsibility will be managing patient communications, scheduling and playing a key role in delivering high-quality healthcare support to our US-based operations.

Key Responsibilities

Remote Communication & Patient Management

  • Serve as the first point of contact for patients and clinical staff via phone and email.

  • Schedule, reschedule, and confirm patient appointments.

  • Update and maintain accurate patient records in the Electronic Health Record (EHR) system.

Coordination Duties

  • Assist with billing inquiries and payment processing.

  • Act as liaison between patients, doctors, nurses, and staff to ensure smooth coordination.

Operational Efficiency

  • Proactively resolve issues related to scheduling or patient queries.

  • Ensure compliance with confidentiality standards (HIPAA).

  • Provide clear instructions to patients regarding appointments and care plans.

Qualifications

  • Any Graduate – English Medium only

  • Minimum 1 year of experience in US telecalling / support functions

  • US Accent – Mandatory

  • Excellent verbal & written English communication skills.

  • Strong phone etiquette and interpersonal skills.

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • Experience in healthcare / patient support preferred.

  • Basic understanding of medical terminology is a plus.

Desired Traits

  • Female candidates only

  • Compassionate and professional demeanor.

  • Proactive, problem-solving mindset.

  • Detail-oriented and organized.

Application Question

How many years of experience in US telecalling do you have?

To Apply

Interested candidates can share their resumes at:

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

  • Patient Counsellor

    2 weeks ago

    Pune, Maharashtra, India Qi Spine Clinic Full time ₹ 25,000 - ₹ 35,000 per year

    The role of the Patient Counsellor focusses of primarily achieving 2 objectives:1) Counselling and advising patients visiting the clinic for the first time on our treatment approach and why we are the most recommended treatment option for them keeping their health priorities in mind.2) Ensuring a pleasing and seamless patient experience throughout their...

  • Team Lead, Patient Experience

    1 week ago

    Pune, Maharashtra, India Zocdoc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Our MissionHealthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer...

  • Specialist, Patient Experience

    1 week ago

    Pune, Maharashtra, India Zocdoc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Our MissionHealthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer...

  • Patient Care Manager

    6 days ago

    Pune, Maharashtra, India Dr Batras Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    *Role & Responsibilities:*The primary responsibilities of the role are as follows:Manage every aspect related to Patients right from the patients' entry into the clinic, to their exit.Interact with & Counsel Patients.Handle Patients' grievances/complaints/issues, and escalate it through the right channel, whenever needed.Create, maintain, & update Patients...

  • OPD Patient Care Coordinator

    1 week ago

    Pune, Maharashtra, India PBMA's H.V Eye Hospital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Posting: OPD Patient Care CoordinatorLocation: Pune, Maharashtra Type: Full-time | Operations teamWe are a reputed Eye Care Hospital focused on clinical excellence, community service, and patient-first care. With modern infrastructure and a dedicated team, we are expanding and looking for a committed professional to join our Operations team.About the...

  • Patient Assistance Pass Counter Receptionist

    1 week ago

    Pune, Maharashtra, India Deenanath Mangeshkar Hospital & Research Center Full time ₹ 2,00,000 - ₹ 2,50,000 per year

    Key Responsibilities:Patient and Visitor Assistance: Greet patients, family members, and visitors with a positive and welcoming attitude.Answer general inquiries regarding hospital policies, departments, and services.Issuing Passes: Provide patient and visitor passes as per the facility's protocols, ensuring all documentation is accurate and...

  • Executive Assistant- Female

    2 weeks ago

    Pune, Maharashtra, India Option Us Full time ₹ 1,00,00,000 - ₹ 3,00,00,000 per year

    Job Description Executive Assistant (EA)Location: ChakanPosition Level: MidSenior (713 years experience)Department: Executive Office Role OverviewWe are seeking an experienced and highly proactive Executive Assistant (EA) to provide advanced administrative, strategic, and operational support to the Executive Leadership Team. The EA will act as a trusted...

  • bams/bhms - mha (patient care coordinator)

    2 weeks ago

    Pune, Maharashtra, India AIMS Hospital & Research Center Full time ₹ 2,76,480 - ₹ 5,18,080 per year

    1Consultant OPD scheduling/IPD On call days schedule2Patient file completion before proceeding to MRD3Patient Consultant Communication4Rounds with consultant5Coordination of Patient care6Facilitate communication between Consultant - Patient - Nurses ( all support staff as well)7Patient related problem solving towards Consultant and other support...

  • Enterprise Support Associate

    6 days ago

    Pune, Maharashtra, India Zocdoc Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Our MissionHealthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer...

  • Enterprise Support Associate

    6 days ago

    Pune, Maharashtra, India Zocdoc Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Our MissionHealthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer...